NHTSA Complaint #10047618 — 2000 CADILLAC DEVILLE ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10047618
Vehicle	2000 CADILLAC DEVILLE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	November 25, 2003
Date Filed	November 26, 2003
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	12
Vehicle Towed	Yes
State	KY

Consumer Description

2000 CADILLAC DEVILLE NORTH STAR WITH 50 THOUSAND MILES....USES OIL AND HAS SINCE 30 THOUSAND MILES... CATES MOTOR COMPANY OF MADISONVILLE, KENTUCKY SAYS THAT USING OIL IS NORMAL FOR THE NORTH STAR ENGINE. USING OIL IS NOT NORMAL! I HAVE NEVER OWNED ANYTHING BUT CADILLACS AND THEY DIDN'T USE OIL UNTIL 100+THOUSAND MILES. MY 88 CADILLAC SEDAN DEVILLE-GOLD EXECUTIVE HAS 203,000 MILES AND USES A QUART EVERY 3,000 MILES! A 2000 CADILLAC DEVILLE WITH A NORTH STAR ENGINE SHOULD NOT BE USING OIL... USING OIL IS NOT NORMAL. WHY IS CATES MOTOR COMPANY OF MADISONVILLE, KY. TELLING ME IT IS NORMAL? WHY AREN'T THEY PREPARED TO FIX THE PROBLEM OF USING OIL IN A $50,000.00 C-A-D-I-L-L-A-C OWNED BY A LIFE TIME PATRIOT? MY CADILLAC'S ID # [XXX]. I HAVE CALLED CADILLAC... LEFT MESSAGE WITH AUTOMATED SERVICE... NO RESPONSE. I HAVE E-MAILED CADILLAC WITH NO RESPONSE. I HAVE REPEATEDLY ASK CATES MOTOR COMPANY TO HAVE A CADILLAC REPRESENTATIVE CONTACT ME... NO RESPONSE. WANT TO SPEAK WITH A REAL LIVE CADILLAC REPRESENTATIVE. [XXX] *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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