NHTSA Complaint #10047563 — 1998 FORD WINDSTAR

I WAS DRIVING AT 65 MPH AND FELT A VIBRATION AS THOUGH I MAY HAVE A FLAT TIRE,CHECKED AND THE TIRES WERE FINE SO I PROCEEDED FORWARD ONLY TO HAVE THE FRONT LEFT WHEEL COLLAPSE INWARD, ALL 5 LUGS WERE SHEARED COMPLETELY OFF, THE SERVICE CENTER HAD NO EXPLANATION FOR THIS OCCURRENCE, ONE MONTH TO THE DAY THE SAME THING OCCURRED AGAIN AND I WAS AGAIN CHARGED THE REPAIR COST AND NEW BOLTS AND LUGS WERE INSTALLED ALONG WITH THE TIRE BEING ROTATED TO THE BACK,THIS LASTED FOR 6 MONTHS AND THE LUGS BROKE AGAIN, I AM JUST NOW LEARNING THAT THERE ARE OTHER CONSUMERS WITH THIS PROBLEM. LUG NUTS SHOULD NOT BE SHEARED OFF AS THOUGH A HOT KNIFE CUT THROUGH BUTTER. I PURCHASED MY VEHICLE WHEN IT WAS 2 YEARS OLD AND THOUGH I HAVE HAD NO OTHER MAJOR PROBLEMS BUT THIS IS ONE THAT COULD COST ME OR MY CHILDREN OUR LIVES. *LA