NHTSA Complaint #10047512 — 1998 TOYOTA SIENNA

WE ARE ON OUR THIRD MOTOR FOR A TOYOTA SIENNA 1998 VAN, PURCHASED NEW. SEVERAL MONTHS AGO, WE HAD THE MOTOR REPLACED. WE WERE CHARGED $4-500, THOUGH TOYOTA HANDLED IT UNDER WARRANTY. NOW, 10,000 MILES LATER, WE MUST REPLACE THE ENGINE AGAIN, AT A COST OF $6000. THE PROBLEM, AGAIN, IS 'SLUDGE'. WE ARE ALSO, LIKE OTHERS FILING COMPLAINTS ON YOUR SITE AND OTHERS, BEING HARASSED BY THE DEALERSHIP, WHO CLAIM WE HAVE "NEVER CHANGED THE OIL." FOR ARGUMENT, LET'S SAY THIS IS TRUE. IN 10,000 MILES, YOU WILL UTTERLY DESTROY A NEW ENGINE IF YOU MISS AN OIL CHANGE, RECOMMENDED FOR BETWEEN 5,000 AND 7500 MILES? I BELIEVE THE PUBLIC HAS BEEN SOLD A DEFECTIVE DESIGN, AND THAT THE COMPANY, DELIBERATELY OR NOT, IS REFUSING TO TAKE OWNER COMPLAINTS SERIOUSLY. *LA