NHTSA Complaint #10047255 — 2002 LEXUS ES300

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10047255
Vehicle	2002 LEXUS ES300
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 28, 2002
Date Filed	November 20, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

2002 LEXUS ES300 HAD A MAJOR SURGING PROBLEM AT APPROXIMATELY 40 MPH. AFTER A YEAR OF PROMISES, LEXUS CAME OUT WITH A COMPUTER UPGRADE THAT CHANGED THE PROBLEM FROM ANNOYING TO DANGEROUS. THE 1/2 AND 2/3 SHIFTS ARE WILDLY INCONSISTENT, SOMETIMES TAKING 2/3 SECONDS AND FEELING LIKE A SLIPPING TRANSMISSION. WHEN ACCELERATION, AS IN A PASSING OR AVOIDANCE SITUATION, IS CALLED FOR THE MOTOR REVS UP AND THE CAR GOES NOWHERE WHILE THE TRANSMISSION SEARCHES FOR A GEAR. THIS CAN TAKE 3/4 SECONDS AND HAS ALREADY ALMOST CAUSED A ACCIDENT. LEXUS CUSTOMER SERVICE SAYS THE CAR IS PERFORMING AS DESIGNED AND NO FURTHER MODIFICATIONS ARE PLANNED. *LA

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