NHTSA Complaint #10047059 — 2000 DODGE GRAND CARAVAN

HI, MY NAME IS [XXX], I LIVE IN BRADLEY, IL. IN JUNE OF 2000, MY HUSBAND AND I PURCHASED A 2000 DODGE GRAND CARAVAN FROM, TAYLOR DODGE IN KANKAKEE, IL. ON OCTOBER 20, 2000 WITH ONLY 4500 MILES ON IT THE VAN BEGAN SLIPPING INTO NEUTRAL WHILE DRIVING. THIS VAN HAS BEEN IN OVER AND OVER TO THAT SHOP. I HAVE BEEN WITH OUT MY VAN ON A REGULAR BASIS, WITH OUT RESOLUTION. THE OWNER OF THE DEALERSHIP, [XXX], WAS IN THE VAN - IN HIS SHOP AND THE VAN DROPPED INTO NEUTRAL WHEN HE PUT IT INTO DRIVE. (NOT MOVING). AFTER MANY VISITS OF WE CANNOT DUPLICATE THE PROBLEM, THE CHRYSLER CORP WAS CONTACTED BY DODGE. A RETURN FAX TO THE PRIOR SERVICE MANAGER [XXX] , TOLD THEM NOT TO DO ANYTHING UNTIL THE PROBLEM IS DUPLICATED. I HAVE TALKED TO [XXX] ASKING HIM TO REPLACE THIS VAN, OF COURSE HE CANNOT DO THAT. I HAVE EMAILED DODGE CORP ASKING THEM TO FIX OR REPLACE AS THIS IS A SAFETY ISSUE. A COUPLE OF WEEKS AGO THEY REPLACED THE TRANSMISSION, WITHIN 2 WEEKS THE VAN WAS DOING THIS AGAIN. I CALLED AND WAS TOLD THEY WOULD GET BACK WITH ME. I HAD TO CALL THEM BACK. THE RESOLUTION THIS TIME WAS BRING IT IN WILL TAKE IT FOR A DRIVE. WHICH OF COURSE I DID, OF COURSE IN A 10 MINUTE DRIVE IT DID NOT DO THIS. THE BOTTOM LINE IS, I CANNOT MANIPULATE THE VAN TO DO THIS AND WHEN YOU ARE DRIVING 45 MILES PR HOUR AND THE VAN DROPS INTO NEUTRAL IT IS A SAFETY ISSUE. WE HAVE HAD MANY CLOSE CALLS WITH THIS VAN IN BEING REAR END. I HAVE PUT LARGE SIZE LEMONS IN MY WINDOWS AND PAINED ON THE VAN, 3 YEARS AND DODGE CANNOT FIND PROBLEM, I HAVE ONLY 35,000.00 MILES AND HAVE HAD PROBLEMS SINCE 4500, I PURCHASED THE EXTENDED WARRANTY ABOUT 15 MONTHS AGO DUE TO THESE ISSUES. TODAY DODGE TELLS ME THAT UNTIL A CERTIFIED SERVICE PERSON, EXPERIENCES THE PROBLEM FIRST HAND, NOTHING WILL BE DONE. I ASKED [XXX] (SERVICE MANAGER, DOES THAT MEAN SOMEONE HAS TO DIE IN THIS VAN BEFORE IT IS FIXED, HE STATED THEY HAVE MADE AN HONEST EFFORT TO TRY AND FIX THE VAN -THAT IS ALL THEY CAN DO.) *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (