NHTSA Complaint #10047020 — 1994 SAAB 900

IN JULY OF 2003, SAAB OF SANTA MONICA, CA REPLACED THE TIMING BELT ON MY USED 1994 SAAB 900 (65,000 MILE SERVICE). THE LABOR WAS COMPLIMENTARY AND COVERED UNDER A CHANGE IN SCHEDULED MAINTENANCE OUTLINED BY SAAB USA IN A LETTER SENT OUT TO SAAB 900 OWNERS IN JULY 1995. THE LETTER AMENDED INFORMATION IN THE WARRANTIES AND SERVICE RECORD BOOKLET AND OWNER'S MANUAL AND STATED THAT RATHER THAN EVERY 95,000 MILES, SAAB WAS NOW RECOMMENDING THAT THE BELT FOR THE CAMSHAFT DRIVE MECHANISM BE REPLACED BEGINNING WITH THE 35,000 MILE MAJOR SERVICE AND AT INTERVALS OF 30,000 MILES THEREAFTER. AT THE TIME OF SERVICE, IN ADDITION TO REPLACING THE TIMING BELT, NON-ROUTINE LABOR WAS DONE ON THE TENSIONERS. THE WORK RECEIPT NOTES THAT OLD-STYLE TENSIONERS WERE NOTED AND REPLACE. LESS THAN 1000 MILES AFTER SAAB OF SANTA MONICA PERFORMED THEIR "COMPLIMENTARY WORK" MY CAR CATASTROPHICALLY FAILED. ON OCT. 17, 2003, I LEFT WORK AT AND DROVE ABOUT 1/3 OF A MILE (35 MPH) BEFORE I HEARD A LOUD CLUNK AND THE ENGINE STARTED TO PUTTER AND CLANK AS THE CAR LOST POWER. THE NEXT BUSINESS DAY IT WAS TOWED TO A WELL-RESPECTED INDEPENDENT SAAB MECHANIC, HUNG TAO (A.R.T. SAAB 18440 HART ST. RESEDA, CA (818) 881-7940 ). HUNG TAO LOOKED AT THE CAR AND STATED THAT THE TIMING BELT HAD SLIPPED. THE CAR WAS TOWED TO THE NEAREST SAAB DEALER (SHERMAN OAKS, CA). SAAB OF SHERMAN OAKS FIRST SAID THAT THE TIMING BELT HAD SLIPPED, BUT THEN CHANGED THEY'RE STORY AND SAID THE CAMSHAFT HAD ALLEGEDLY SNAPPED, CAUSING $5000 WORTH OF DAMAGE TO THE ENGINE. THEY ARGUED THAT THERE WAS NO CORRELATION BETWEEN THE WORK THEY'D DONE ON THE CAMSHAFT DRIVE BELT AND THE FAILURE OF THE CAMSHAFT. THEY SAY BECAUSE THE CAR ISN'T UNDER WARRANTY THEY CAN'T HELP ME. *LA