NHTSA Complaint #10047007 — 2003 MERCEDES BENZ E CLASS

I OWN A 2003 E-CLASS MERCEDES BENZ PURCHASED THIS YEAR FROM RALLEY MOTORS, ROSLYN, NEW YORK. SINCE I TOOK THE TITLE TO THE VEHICLE, THERE HAS BEEN UNCONTROLLED MILD ACCELERATION AT LOW SPEEDS, THE CAR BUCKS AND SHAKES UPON DE-ACCELERATION RESULTING IN MY HAVING LOST CONTROL OF THE VEHICLE AND CONSEQUENTLY REQUIRING MY JAMMING ABRUPTLY ON THE BRAKES TO AVOID HITTING ANOTHER VEHICLES AND PEDESTRIANS. IN ADDITION, THE CAR HAD SIGNIFICANTLY STEERED TO THE RIGHT AT ALL TIMES, REQUIRING MY CONSTANTLY HAVING TO STEER TO THE LEFT IN ORDER TO DRIVE STRAIGHT AHEAD. THE DEALERSHIP HAS ADMITTED THAT IT CAN NOT REPAIR THE TRANSMISSION PROBLEM, IE; THE UNCONTROLLED CHANGE OF SPEED, BUCKING AND ACCELERATION OF THE MOTOR VEHICLE. THEY HAVE ALSO REPLACED THE INSTRUMENT CLUSTER WHICH I BELIEVE IS AN IMPORTANT VEHICLE COMPUTER WHICH CONTROLS MANY SYSTEMS OF THE CAR, AND THE VEHICLE NOW HAS THE THIRD INSTRUMENT CLUSTER, ALL IN ONE YEAR OF OWNERSHIP, ALL DUE TO PRODUCT DEFECTS! THE SERVICE MANAGER HAS ADMITTED TO ME THAT THERE IS A DESIGN DEFECT IN THE TRANSMISSION WHICH THERE ALLEGEDLY IS NO FIX TO CORRECT THE PROBLEM. I WAS INFORMED THAT DUE TO HORRIBLE GAS MILEAGE, THE TORQUE CONVERTER OF THE TRANSMISSION IS SPECIFICALLY DESIGNED TO LOCK UP AT LOW SPEEDS, AND THIS IS THE REASON WHY THE 2003 AND 2004 E-CLASS AUTOMOBILES HAVE THIS TRANSMISSION PROBLEM. THE SERVICE MANAGER HAD ADVISED ME THAT HE KNOW OF NO FIX FROM THE FACTORY. THE DEALERSHIP BECAME FRUSTRATED WHEN I EXPRESSED MY DISPLEASURE, AND HAS NOW INFORMED ME THAT THEY WILL NO LONGER SERVICE MY BRAND NEW AUTOMOBILE. *LA *SCC THE CONSUMER STATED THE ENGINE STALLED, THE WIPER BLADES WERE NOISY. *JB