NHTSA Complaint #10045532 — 2001 VOLKSWAGEN JETTA STRUCTURE

Complaint Details

ODI Number	10045532
Vehicle	2001 VOLKSWAGEN JETTA
Component	STRUCTURE
Date of Incident	October 21, 2003
Date Filed	November 5, 2003
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

2001 VW JETTA WOLFSBURG 40K MILES - WATER LEAKS INTO THE CAR FROM UNDERNEATH THE INSTRUMENT PANEL ON THE PASSENGER SIDE. DEALER STATED THAT IT WAS THE DRAIN CHANNEL FROM THE SUNROOF. WEEK LATER THE PROBLEM REOCCURRED. DEALER STATED THAT THEY HAVE NO IDEA AS TO WHAT IS CAUSING THE PROBLEM. THEY'RE IN PROCESS OF TAKING THE CAR APART. VW CUSTOMER SERVICE IS NOT BEING HELPFUL AT ALL. I'VE SEEN AT LEAST TWO COMMENTS ON THE WEB ABOUT SIMILAR PROBLEM, BUT THE DEALER AND THE VW CUSTOMER SERVICE CLAIMS THAT THEY HAVE NEVER SEEN THIS PROBLEM BEFORE. ANY ADVISE BEFORE MY CAR GETS TOTALLY DISASSEMBLED? NOT TO MENTION WATER DAMAGE TO THE CARPETING...*AK

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