NHTSA Complaint #10045049 — 2000 FORD WINDSTAR

WHILE LEAVING OUR PARKING LOT THE TRANSMISSION MADE A FEW HARD JERKS WHILE STOPPED AND THEN WOULD NOT GO IN A FORWARD MOTION, TRIED TO GO IN REVESE NOTHING. PUSHED THE VAN BACK TO A PARKING SPACE, CALLED FORD CUSTERMER SERVICE AND WAS TOLD NO WARRANTIES OR "CUSTOMER SATISFACTION PROGRAMS" (SECERET WARRANTIES) EXSITED.CALLED AROUND TO SURVEY OPTIONS AND NOTED THAT THE WINDSTAR HAS HAD AT LEAST 3 UPGRADE KITS ISSUSED FOR THE TRANSMISSION. FOUND A LOT OF COMPLAINTS FOR THE SAME PROBLEM. CALLED FORD AGAIN, ASKED ABOUT THE VARIOUS OTHER COMPLAINTS AND WAS TOLD THAT THIS TRANSMISSON HAS NEVER HAD PROBLEMS THAT ANY INFORMATION OBTAINED FROM NON-FORD SOURCES IS FALSE OR INCORRECT. WHEN ASKED ABOUT THE TRANSMISSON UPGRADE KITS (INFO FOUND ON FORD'S WEBSITE) WAS MET WITH THE SAME RESPONSE THAT THE TRANSMISSON HAS NEVER HAD A PROBLEM AND NON-FORD INFO.... AAMCO ESTIMATES $2200 TO $3500 FOR A REBUILT TO NEW TRANSMISSON, FORD OFFERS NO HELP. WE ARE LOOKING FOR A CLASS-ACTION OR OTHER INFORMATION TO GET FORD TO OWN-UP TO AND PAY FOR A "KNOWN" FAILURE IN THERE TRANSMISSON THAT DATES BACK TO 1991 WINDSTARS/TAURAS. ODOMETER READING 55,000. *AK