NHTSA Complaint #10044504 — 2004 CADILLAC CTS

PROBLEMS GETTING RECALL REPAIR ON ANCHORAGE OF SEATS PERFORMED.*MR CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TWICE AND TO NO AVAIL WAS THE WORK PERFORMED. THE FIRST TIME, THE CONSUMER WAS TOLD THE VEHICLE WASN'T SERVICED YET. THE SECOND TIME, THE MECHANIC STOOD OUTSIDE THE VEHICLE AND STATED HE RESEARCH THE INFORMATION AND NOTHING WAS WRONG WITH HER VEHICLE. THE RECALL LETTER SHE RECEIVED WAS TO BE PLACED IN THE OWNER'S MANUAL. THE RECALL LETTER STATES THAT THE "VEHICLES HAVE A CONDITION WHERE ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT SEATS MAY NOT BE ENGAGED IN THE FLOOR PAN REINFORECEMENT SLOTS. IF THE VEHICLE IS IN A VEHICLE CRASH, THE SEAT(S) COULD PIVOT REARWARD, RESULTING IN POSSIBLE INCREASED INJURY TO ITS OCCUPANT OR A REAR SEAT OCCUPANT. *PH