NHTSA Complaint #10044183 — 2002 JAGUAR S-TYPE

LETTER SENT IN RESPONSE TO THE LETTER FORWARDED FROM LORRAINE GUBERNIK WITH JAGUAR CARS DATED AUG. 25. *LA CONSUMER NOTICED A DISTINCT SHIMMY IN THE STEERING WHEEL WHEN THE VEHICLE REACHED APPROX. 64 MPH OR GREATER. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR REPAIRS ALONG WITH OTHER CONCERNS. WHEN THE CONSUMER PICKED UP THE VEHICLE, HE NOTICED ONLY ONE OF THE FEW ITEMS WERE ADDRESSED. THE CONSUMER MADE ANOTHER APPOINTMENT AT WHICH TIME THE OTHER MINOR PROBLEMS WERE ADDRESSED. THE SHIMMY IN THE STEERING WHEEL STILL EXISTED. THE MECHANIC THEN RECOMMENDED DRIVING IT FOR A WEEK LETTING THE TIRES/CAR WARM UP HOPING THE SHIMMY WOULD DISSIPATE. THE CONSUMER AGREED WITH THE UNDERSTANDING THAT IF IT DIDN'T WORK, HE WOULD TAKE FURTHER STEPS TO CORRECT THE PROBLEM. THE SHIMMY DIDN'T GO AWAY, IN FACT, IT WAS OCCURRING AT SPEEDS BETWEEN THE LOW 40'S TO MID 60'S. NEW WHEELS WERE ORDERED AND PLACED ON THE VEHICLE. THIS DIDN'T CORRECT THE PROBLEM EITHER. CONSUMER REQUESTED ANOTHER JAGUAR WITH ALL THE SAME COMPONETS TO REPLACE HIS VEHICLE THAT HE FEELS COULDN'T BE REPAIRED. *PH THE CONSUMER WAS TOLD THE STEERING RACK WOULD BE REPLACED, HOWEVER THE DEALERSHIP CONTINUED TO GIVE THE CONSUMER THE RUN A ROUND REGARDING THE AVAILABILITY OF THE PART. *JB *JB