NHTSA Complaint #10043276 — 1995 DODGE STRATUS

WE HAVE HAD OUR 1995 DODGE STRATUS AT SERRAMONTE AUTO PLAZA'S DODGE SERVICE FOR OVER 7 WEEKS NOW. THERE IS A PROBLEM WITH THE CAR DYING OUT. IT DIES AT ANY TIME AND UNDER NO SPECIFIC CONDITION. WHEN IT DIES, AS IF ALL POWER FAILS, WHICH IT DOES EVENTUALLY, AND IS OUT OF GAS. THERE HAS BEEN A TOTAL OF 2 SERVICE PROVIDES AND NOW A THIRD TO FIGURE THIS PROBLEM OUT. MY REAL ISSUE IS WITH THE CERTIFIED EXPERT DEALER SERVICE WHO 1) REPLACED AN ERG VALVE - IT DID NOT FIX THE DYING OUT PROBLEM, THEN AFTER MORE THAN 15 SERVICE HOURS LATER THEY SAID IT WAS THE CATALYTIC CONVERTER $750 MORE AND THAT DID NOT FIX NOR WAS THE PROBLEM. PRIOR TO GOING TO THE DODGE DEALER, I HAD THE CAR AT VISITATION AUTO SERVICE IN SF WHO INFORMED US THAT THE PROBLEM WAS WITH THE POWER DISTRIBUTION UNIT $1000 TO REPLACE INCLUDING PARTS (NEVER SAW THE OLD UNIT- WAS TOLD THAT IT HAD TO GO TO THE MANUFACTURER), NOR ARE WE SURE THAT ANY OF THESE REPAIRS AND PARTS WERE JUSTIFIED - NEEDED, BECAUSE THERE HAS BEEN NO IMPROVEMENT AT ALL, THE CAR STILL DIES WHEN EVER IT FEELS LIKE IT, AND IT DIES ON THE FREEWAY, DRIVE WAY, CITY STREET, AND WILL ONLY START AGAIN AFTER A REST PERIOD OF SAY 15 MINUTES. AND THEN YOU JUST NEVER KNOW WHEN IT WILL KILL AGAIN. BEING THAT THE STRATUS HAS POWER WINDOWS, CASSETTE, 51,000 MILES, AND IS VERY GOOD CONDITION WITH NO ACCIDENTS AND EXCELLENT MAINTENANCE RECORD THE CAR'S VALUE IS $3500-$4000 BUT BECAUSE THE DEALER KNOWS OF THE ISSUE OF DYING OUT AND THEIR OWN REPAIR SHOP CAN NOT FIX IT, INFORMED US OF IT BEING WORTH $1000 - $1500, THIS IS LESS THAN THE AMOUNT WE INVESTED TO REPAIR IT, AND THEY WILL NOT OFFER US ANOTHER THATS EQUAL IN MILEAGE, CONDITION AND VALUE. SO ARE WE AT A MAJOR LOSS BECAUSE DODGE CAN NOT REPAIR THIS PROBLEM WITH THEIR VEHICLE? *LA