NHTSA Complaint #10043262 — 2000 FORD FOCUS

WE HAD TO PLACE THE 6TH SET OF TIRES ON OUR CAR. WE HAVEN'T HAD A SINGLE SET OF TIRES LAST LONGER THAN 20,000 MILES. WE HAVE OUR TIRES ROTATED AND BALANCED AND FRONT-END ALIGNED REGULARLY. WE HAVE REPLACED THE FRONT BRAKE PADS 5 TIMES. WE HAVE HAD ALL 5 RECALLS REPAIRED ON THE CAR. WHEN I HAD THE REAR BEARING REPLACED UNDER WARRANTY THE TECHNICIAN TOLD ME THAT THEY HAD TO ORDER EMERGENCY BEARINGS OVERNIGHT BECAUSE IT WAS NOT SAFE TO DRIVE. WHEN I INQUIRED ABOUT A RENTAL CAR, HE OFFERED TO REASSEMBLE MY CAR AND LET ME DRIVE IT HOME (EVEN THOUGH IT WAS UNSAFE)! THIS HAS ALWAYS BEEN A LOUD CAR, BUT A WEEK AGO THERE WAS A LOUD ROARING, GRINDING NOISE UP FRONT THAT GETS ESPECIALLY LOUD WHEN I TURN TO THE RIGHT. AFTER HAVING A TECHNICIAN LOOK AT IT, HE SAYS THE FRONT BEARINGS ARE GONE AND THE FRONT ROTORS AND BRAKE PADS ALSO NEED TO BE REPLACED AGAIN. I AM IN THE SAME SITUATION AS EVERYONE ELSE: BECAUSE THIS CAR HAS HAD SO MANY PROBLEMS AND COMPLAINTS IT IS ONLY VALUING AT $3000 AFTER 3 YEARS. FORD SHOULD BE FORCED TO DO SOMETHING TO SATISFY ALL OF THESE DISSATISFIED CUSTOMERS. *LA