NHTSA Complaint #10043249 — 1999 SAAB 9-3 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Complaint Details

ODI Number	10043249
Vehicle	1999 SAAB 9-3
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Date of Incident	October 3, 2003
Date Filed	October 20, 2003
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

I WANTED TO ALERT YOU TO A POTENTIALLY DANGEROUS SITUATION IN THE '99 SAAB 9-3. THEY HAVE A CLIMATE CONTROL SYSTEM PROBLEM THAT CAN CAUSE THE VENTILATION SYSTEM CONTROLS TO BECOME SO STIFF THAT IT CAUSES THE KNOB TO SNAP OFF RENDERING THE SYSTEM USELESS. SAAB IS FULLY AWARE OF THIS PROBLEM AND REQUIRES THE CONSUMER TO PAY FOR THE REPAIRS THAT IN THEIR TERMS "MAY" SOLVE THE PROBLEM FOR A SHORT TIME. THESE INCLUDE REPLACING THE KNOB ($10.00), THE SHAFT ($200.00), AND THE VENTILATION CONTROL BOX ($600.00). IT APPEARS THAT SAAB CONSIDERS THE ENVIRONMENTAL CONTROLS TO BE A LUXURY NOT A NECESSARY SAFETY SYSTEM. I THINK THAT YOUR AGENCY WOULD DISAGREE WITH SAAB ASSESSMENT AND SHOULD REQUIRE A MORE PROACTIVE CORRECTIVE PLAN FROM THE VEHICLE MANUFACTURER. *LA

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