NHTSA Complaint #10041787 — 2001 TOYOTA HIGHLANDER ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10041787
Vehicle	2001 TOYOTA HIGHLANDER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	October 13, 2003
Date Filed	October 14, 2003
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

OIL SLEDGING PROBLEM IN MY 2001 TOYOTA HIGHLANDER. I AM CONCERNED THAT TOYOTA'S CSP POLICY WILL NOT GO FAR ENOUGH TO RECTIFY THIS PROBLEM. THE DEALERSHIP AND TOYOTA'S CUSTOMER SERVICE LINE BOTH BLAME FAULTY MAINTENANCE FOR THIS ISSUE, BUT THE OIL WAS CHANGED EVERY 7500 MILES AS INDICATED IN THE OWNER'S MANUAL. TOYOTA'S CSP WILL ONLY REPAIR THE ISSUE ONCE IN 8 YEARS, AND NEITHER WILL ADDRESS WHAT WILL HAPPEN SHOULD THIS ARISE AGAIN. THE DEALER MAINTAINED THIS WAS OUR FAULT UNTIL WE PRESENTED RECEIPTS TO SHOW THE VEHICLE HAD BEEN MAINTAINED APPROPRIATELY. IT WAS AT THIS TIME THAT THE DEALER SUGGESTED THAT IT WAS POSSIBLE THE MECHANICS THAT CHANGED OUR OIL NEVER ACTUALLY CHANGED IT. BASED ON THE NUMEROUS COMPLAINTS AND FORUMS I MONITORED ONLINE, I FEEL THIS IS TOYOTA'S ATTEMPT TO AVOID TAKING RESPONSIBILITY FOR A LARGER PROBLEM. I ALSO OWN A LEXUS GS300, AND THE OIL WAS CHANGED AT THE SAME TIME AS THE HIGHLANDER AND I DO NOT HAVE ANY ISSUES WITH IT. *LA

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