NHTSA Complaint #10041509 — 1997 FORD F-150

I OWN A 1997 FORD F-150, AND I BELIEVE THAT THE TRUCK'S MILEAGE IS APPROXIMATELY 80,000. MY TRUCK HAS BEEN MAINTAINED THE ENTIRE TIME SINCE I HAD IT. MY TRUCK HAS NEVER BEEN ABUSED NOR HAS IT EVER PULLED A TRAILER OR BEEN USED FOR HAULING. WE HAVE PUT THOUSANDS OF DOLLARS INTO MY TRUCK OVER THE PAST YEARS. THE TRUCK HAS HAD NUMEROUS PROBLEMS. IT HAS RUN POORLY, AND THE CHECK ENGINE LIGHT HAS COME ON MANY TIMES. WE HAVE BROUGHT THE TRUCK TO FORD FOR SERVICE, AND WE HAVE PERMITTED ALL OF THE REPAIRS THAT FORD HAS RECOMMENDED. IN APRIL, I BROUGHT THE TRUCK IN TO WOODY ANDERSON FOR SERVICE... $1100 LATER, THE TRUCK STILL FALTERED WHEN STARTING, AND CONTINUED TO RUN "ROUGH". THE SERVICE TECH AT WOODY ANDERSON TOLD ME THAT TRUCKS RUN ROUGH. I TOOK THE TRUCK TO SEARS, AND THEY SAID HER BATTERY WAS BAD, SO WE HAD IT REPLACED. THE TRUCK STILL RAN ROUGH AND DID NOT START PROPERLY. LAST FRIDAY (3 OCTOBER 2003) THE CHECK ENGINE LIGHT CAME ON AGAIN! ON SUNDAY, I ATTEMPTED TO START MY TRUCK ... AND THE ENGINE MADE A HORRIFIC SOUND. I TURNED THE ENGINE OFF IMMEDIATELY, AND HAD IT TOWED TO WOODY ANDERSON ON MONDAY MORNING. NOW I'M BEING TOLD THAT THE ENGINE HAS "FALLEN APART," AND WOODY ANDERSON WANTS $4000 TO PUT IN A NEW ENGINE! I FEEL THAT REPLACING THE ENGINE IS FORD'S RESPONSIBILITY. OUR RECORDS SHOW THAT WE HAVE DONE OUR PART IN KEEPING THE TRUCK'S MAINTENANCE CURRENT. IT WAS OUR EXPECTATION AND BELIEF THAT FORD WOULD DO THEIR PART AND SERVICE OUR VEHICLE PROPERLY. THE FACT THAT THE CHECK ENGINE LIGHT CONTINUED TO COME ON AFTER NUMEROUS SERVICE ATTEMPTS TO FIX THE PROBLEM(S), INDICATES TO ME THAT THE SERVICE THE TRUCK RECEIVED WAS NOT SUFFICIENT TO MAINTAIN THE ENGINE PROPERLY. THE CHECK ENGINE LIGHT CAME ON AGAIN TWO DAYS BEFORE THE ENGINE'S FAILURE. WHETHER OR NOT THE CHECK ENGINE LIGHT IS RELATED TO THE ENGINE'S FAILURE I DO NOT KNOW, BUT IT DOES SUPPORT THE FACT THAT PROBLEMS WITH THE ENGINE WERE NEVER RESOLVED. *LA