NHTSA Complaint #10041471 — 2003 JEEP WRANGLER

ACCORDING TO INTERNAL SALES BROCHURES AND ADVERTISEMENTS THE 2003 JEEP WRANGLER RUBICON IS SUPPOSED TO BE THE MOST CAPABLE OFF ROAD JEEP EVER. MY JEEP HAS BEEN NOTHING BUT PROBLEMS, WHICH CONSISTS OF 2 BROKEN AXLES, FAULTY BRAKES, FAULTY PARKING BRAKE, FAULTY U-JOINT CLIPS, FAULTY WHEEL BEARING. AFTER PAYING THE DEALER TO REPLACE PARTS THAT SHOULD HAVE BEEN COVERED UNDER WARRANTY, THEN REALIZING THAT THEY FAILED TO REPLACE ANOTHER FAILED PART, CALLED TO ASK ABOUT A WORKAROUND UNTIL THE NEEDED PART CAME IN. THE ADVICE GIVEN WAS TO REMOVE THE BROKEN AXLE SHAFT AND DRIVE WITHOUT IT. THIS CAUSED BRAKE AND WHEEL BEARING FAILURE. AN ATTEMPT TO GET THE DEALER TO TAKE RESPONSIBILITY FOR THE REPAIR COST TOOK SOME TIME TO GET RESOLVED. FINALLY, THEY FIXED THE PROBLEMS AND VOIDED THE MANUFACTURE'S WARRANTY. REASON FOR VOIDING THE WARRANTY WAS MISUSE/ABUSE BECAUSE THE VEHICLE HAD BEEN USED OFF-ROAD AND HAD MUD ON THE UNDER CARRIAGE. THIS IS UNACCEPTABLE BECAUSE YOU CANNOT MARKET A VEHICLE AS OFF-ROAD AND THEN VOID THE WARRANTY IF IT IS USED IN THIS MANNER. THE VEHICLE WAS NEVER SUBMERGED, OR IN MUD/WATER DEEPER THEN THE HEIGHT OF THE BOTTOM OF THE FRONT BUMPER. FURTHERMORE, JEEP CLAIMS I AM A MEMBER OF A 4WD CLUB THAT I HAVE NO AFFILIATION WITH AND CLAIMS A WITNESS SAW THE VEHICLE UNDER WATER. BOTH NOT TRUE. ASKING FOR HELP FROM THE DOT TO MAKE JEEP STAND BY IT'S WARRANTY, OR HAVE THEM NOT MARKET THE VEHICLE AS OFF-ROAD SINCE IF USING IT OFF ROAD VOIDS THE WARRANTY THEN THIS IS FALSE ADVERTISING. *LA