NHTSA Complaint #10041222 — 2002 BUICK LESABRE

I HAVE A PROBLEM, I WOULD LIKE TO SEE IF I COULD GET ANY ASSISTANCE OR ADVICE AS WHO I MIGHT CONTACT TO HELP SEE IF I CAN RESOLVE THIS ISSUE. I PURCHASED TWO TIRES FROM BIG O TIRES-OCEANSIDE, 499 COLLEGE BLVD, OCEANSIDE, CA 92057 -760-940-1100. I WAS TOLD THAT THESE WERE VERY GOOD TIRES WITH LOW NOISE. ? 50,000 MILE RATED TIRE. I HAD THEM INSTALLED THESE TWO NEW TIRES ON THE FRONT OF MY CAR, WHICH REPLACED THE ORIGINAL FACTORY TIRES. I DRIVE 500-1000 MILES PER WEEK. AFTER MY FIRST WEEK THE NOISE WAS LIKE HAVING A MOTORCYCLE IN MY CAR AND I HAD EXTREME VIBRATION IN THE STEERING WHEEL AND IN THE SEAT OF MY CAR, ALONG WITH INCREDIBLE SHAKING, WHEN I BRAKED. I TOOK MY CAR BACK TO BIG O, AND COMPLAINED ABOUT WHAT HAPPENED. THEY SAID MY ROTORS WERE WARPED SO I PAID TO HAVE THEM TURNED AND SAID THAT IT SHOULD TAKE CARE OF THE PROBLEMS. I WAS OUT ON THE ROAD TRAVELING THE NEXT WEEK, ANOTHER 800 MILES AND THE NOISE SEEM TO GET WORSE. THE SHAKING HAD BEEN REDUCED, HOWEVER THERE STILL REMAINED MORE VIBRATION THAN I HAD WITH THE ORIGINAL TIRES THAT WERE JUST ABOUT TO WEAR OUT. I NOW HAVE ABOUT 2,000 PLUS MILES ON THESE TIRES AND THE NOISE IS UNBELIEVABLE LOUD, STARTING AT 20-MILES PER HOUR. I TOOK MY ISSUE TO BIG O; THEY SAID THAT I COULD BUY SOME NEW TIRES (I REQUESTED BRIDGESTONE) PAY FOR MOUNTING THE NEW TIRES, WHICH WOULD ADD ABOUT ANOTHER $80. EVEN THOUGH I DID NOT LIKE THIS IDEA, I AGREED TO SPEND THE ADDITIONAL MONEY. I GET THERE ON SATURDAY MORNING 10/3 AND I AM TOLD THEY WILL ONLY ALLOW 50% ON THE TIRES THEY HAD SOLD ME. I STARTED MY ISSUE WITH THEM FROM THE VERY BEGINNING WITH THEIR SO CALLED SOLUTIONS AND IT ENDS UP COSTING ME MORE MONEY EACH TIME. THE OWNER HAS NOT CALLED ME BACK. I WOULD LIKE TO SEE IF THERE IS ANY OTHER ASSISTANCE IN HELPING RESOLVE MY ISSUE. WHICH BIG O TIRES MY BE DEFECTIVE AND CAUSE OTHER PROBLEMS TO MY CAR AS WELL. *LA