NHTSA Complaint #10039626 — 1994 FORD TAURUS

THE THIRD TRANSMISSION HAS NOW FAILED. THE FIRST TIME SHORTLY AFTER OBTAINING THE CAR NEW. THE SECOND TIME AT AROUND 65,000 MILES (AT THIS JUNCTURE I WAS TOLD BY A RELIABLE SOURCE THAT FORD WAS AWARE OF THIS TRANSMISSION PROBLEM). THE THIRD FAILURE, AUG. 2003, HAS JUST HAPPENED AFTER REPEAT TRIP TO THE DEALER WITH FAILURE OF THE CAR TO MOVE COMPLAINTS, IN THE LAST 6 MONTHS. NOW I'M BEING TOLD THAT THE TRANSMISSION IS SHOT AND THE MILEAGE WARRANTY IS NOT IN FORCE. THE CAR IS JUST A LITTLE OVER THE 12,000 MILE PERIOD BUT IS WAS NOT WHEN I BEGAN TO HAVE THE PROBLEM CORRECTED. THIS PERSON THAT I CONTINUE TO CONNECT WITH, WHILE CALLING FORD, IS NON RESPONSIVE AND REFUSES TO CONNECT ME WITH A SUPERVISOR. ALL SHE SAY'S IS "WE DON'T HAVE A PROBLEM" AND "I CANNOT SPEAK WITH ANYONE ELSE". I HAVE SPENT OVER $5,000 REPLACING TRANSMISSIONS AND I'M GOING TO GET SOME RESOLUTION. I WOULD APPRECIATE ANY ADVICE IN BRING THIS TO A POSITIVE CONCLUSION. THE INCIDENT DATE BELOW IS WHEN THE FIRST TRANSMISSION FAILED, 3 MONTHS AFTER GETTING THIS CAR NEW.