NHTSA Complaint #10039305 — 2001 FORD FOCUS

I HAVE A RECALL ON MY 2001 FORD FOCUS. MY HUSBAND IS IN THE MILITARY AND WE ARE CURRENTLY LIVING IN LONDON, ENGLAND. WE HAVE TRIED NUMEROUS TIMES TO GET THE RECALL TAKEN CARE OF, BUT NO ONE WILL HELP US. WE HAVE TAKEN THE VEHICLE TO A FORD DEALER IN THE UK, AND THEY TOLD US THAT THEY WILL FIX THE RECALL, BUT THEY CANNOT ORDER THE PART BECAUSE IT IS AN AMERICAN CAR. I HAVE CONTACTED FORD ABOUT 15 TIMES, AND EACH TIME HAVE BEEN GIVEN THE RUN AROUND. I HAVE ABOUT 6 DIFFERENT PHONE NUMBERS THAT THEY HAVE GIVEN ME TO TRY AND EACH TIME, THE PERSON THAT I TALK TO SAYS THAT THEY CANNOT HELP ME. THE RECALL IS FOR REAR WHEEL BEARINGS AND PINCH BOLT. I HAVE A 16-MONTH-OLD SON THAT HAS TO RIDE IN THAT CAR, AND I HAVE TRIED TO EXPLAIN TO THEM THAT I AM AFRAID FOR HIS SAFETY, BUT EVEN THAT HAS NOT HELPED TO GET ME ANY SATISFACTION. I WILL APPRECIATE ANY AND ALL HELP THAT CAN BE GIVEN. THANK YOU, HEATHER HUNDLEY. *JB