NHTSA Complaint #10039219 — 1997 CHEVROLET G VAN

I OWN A 1997 CHEVY CUSTOMIZED VAN. I HAVE JUST HAD TO HAVE MY TRANSMISSION REBUILT WITH JUST 79,000 MILES. I HAVE HAD NOTHING BUT MECHANICAL PROBLEMS WITH THE VAN, MOST DURING THE WARRANTY PERIOD. I'VE REPLACED 2 STARTERS, 2 FUEL PUMPS, 1 SPEEDOMETER, 3 BATTERIES, AND FUEL LEAKS OVER THE YEARS. THERE WERE ALSO 2 RECALL ITEMS, ONE DEALING WITH THE FUEL SYSTEM. ALL OF MY WORK HAS BEEN WITH LOCAL CHEVY SERVICE CENTERS, BUT NOT VERY HAPPY. AT AROUND 55,000 MILES, WE HAD A PROBLEM WITH THE TRANSMISSION JUMPING OR SHIFTING ROUGHLY AT LOWER SPEEDS IN TOWN, BUT IT WAS INTERMITTENT. THE SERVICE CENTER SAID WE WOULD NEED A NEW TRANSMISSION AT A TREMENDOUS COST AT THAT TIME. MY QUESTIONS AT THE TIME ABOUT WHAT WAS THE CAUSE AND WHY AT SUCH A LOW MILEAGE WERE NEVER ANSWERED FULLY, AND I CHOSE TO CONTINUE DRIVING THE VAN. THE RECENT PROBLEM HAPPENED AT 79,000 WHILE CROSSING AN INTERSECTION, WHICH MY WIFE WAS LUCKY. THERE HAD BEEN A BIG BANG, AND THE RESULT INITIALLY WAS A LOST REVERSE GEAR. I HAD IT TAKEN TO A REPUTABLE LOCAL TRANSMISSION SHOP AND WHEN I WENT TO TALK TO THE MECHANIC, FOUND OUT THE PROBLEM I WAS HAVING WAS WELL KNOWN THROUGHOUT THE INDUSTRY. AS A MATTER OF FACT HE HAD 5 GM VEHICLES AT HIS SHOP FOR THE SAME PROBLEM WITH BASICALLY THE SAME MILEAGE ON EACH. NOW WHEN I STARTED TO RESEARCH ON THE INTERNET, I FIND MANY PEOPLE IN THE SAME SITUATION I AM, AND IT SEEMS THEY HAVE NO WAY TO GO, BECAUSE GM DOES NOT RECOGNIZE THERE IS A PROBLEM, OF WHICH I BELIEVE THEY HAVE KNOWN ABOUT ALL ALONG. THERE ARE VERY FEW AVENUES TO HANDLE THIS KIND OF SITUATION AND I HAVE FOUND WORKING WITH THE LOCAL DEALERS AND EVEN THE CORPORATE CUSTOMER SERVICES TO BE A VERITABLE NIGHTMARE AND NO GUARANTEE OF HELP. I JUST WANT TO BE HEARD ALONG WITH THE OTHERS WHO HAVE HAD THE SAME SITUATIONS OCCUR WITH THEIR VEHICLES. I ALSO FEEL LIKE THIS PROBLEM WITH THE TRANSMISSIONS SHOULD ALSO BE COVERED UNDER SOME TYPE OF RECALL OR WARRANTY TO COVER THE REPLACEMENT OR REPAIR. *JB