NHTSA Complaint #10039193 — 1998 DODGE CARAVAN

AT APPROXIMATELY 50,000 MILES, THE AC UNIT NEEDED TO BE RECHARGED. THIS WOULD BE AROUND AUGUST OF 2001. WHILE OUT OF THE NORM WITH A RELATIVELY NEW VEHICLE, I CHALKED IT UP TO ROUTINE MAINTENANCE HAD COOLANT ADDED AND WENT ON MY WAY. IN JULY OF 2002, THE AC AGAIN WAS NOT COOLING THE VEHICLE. MILEAGE ON THE VEHICLE WAS AROUND 60,000 AT THIS POINT. I SPOKE WITH AN EMPLOYEE OF THE THEN DAIMLER CHRYSLER (I BELIEVE THAT UNIT HAS BEEN SOLD TO BEHR CORPORATION) HVAC UNIT IN DAYTON, OH. HE ASKED ME TO HAVE THE EVAPORATOR UNIT CHECKED. A CLOSE FRIEND OF MINE IS A MECHANIC; I HAD HIM DO THE WORK. HE PLACED DYE IN THE SYSTEM TO CHECK FOR LEAKS AND DYE WAS FOUND TO BE LEAKING FROM THE AC DRAIN, POINTING TO THE IMPENDING FAILURE OF THE EVAPORATOR. I RELAYED THIS INFORMATION TO THE CHRYSLER EMPLOYEE AND HE CONFIRMED THAT IT WAS INDEED THE EVAPORATOR THAT WAS CAUSING A COOLANT LEAK. AT THAT TIME HE ASKED ME TO CONTACT MY DEALER TO SEE IF ANY SERVICE BULLETINS OR RECALL NOTICES HAD BEEN ISSUED FOR THIS PROBLEM. I ALSO CALLED TO VERIFY MY WARRANTY, ETC., TO COVER MY BASES. I WAS TOLD THAT THERE WERE NO RECALLS AND THAT I WAS INDEED OUT OF WARRANTY. I ALSO ASKED FOR AN APPROXIMATE PRICE TO REPLACE AN EVAPORATOR AND WAS QUOTED A PRICE THAT WAS APPROACHING $1000.00 I DID NOT REALLY GET AGITATED OVER THIS UNTIL THIS PAST JULY. FIGURING THAT THE ROUTINE OF RECHARGING THE UNIT FOR THE WARM MONTHS WAS A PRUDENT WAY TO DEAL WITH THIS PROBLEM, I WAS PREPARED TO SPEND ABOUT $25.00 FOR COOLANT AND GO ON MY MERRY WAY FOR THIS SUMMER. ONE SLIGHT PROBLEM. THE COMPRESSOR FAILED AT 66,000 MILES. AS I STATED BEFORE, I UNDERSTAND WARRANTIES AND I GET THE PROCESS. BUT FOR A TOTAL SYSTEM FAILURE, RELATED ONLY TO NORMAL OPERATION, IN MY OPINION IS UNACCEPTABLE. ESPECIALLY SINCE THE CHRYSLER EMPLOYEE TOLD ME THAT THE EVAPORATOR ISSUE WAS A KNOWN PROBLEM IN BOTH MY 1994 VEHICLE AND MY 1998. *JB