NHTSA Complaint #10038896 — 2001 TOYOTA ECHO

MY 2001 ECHO WAS JUST SITTING IN MY DRIVEWAY AND THE NEXT MORNING THE CAR HAD A LARGE CRACK IN THE GLASS.........IT WAS NIGHT TIME AND THE WAS NO SUN OR HEAT TO MAKE THIS HAPPEN......I TOOK IT TO THE TURNERSVILLE TOYOTA IN NEW JERSEY WERE I BOUGHT THE CAR AND THEY LAUGHED AT MY WIFE AND I .............THEY CLAIM THAT A TINY PINPOINT DOT ON THE WINDSHIELD, BARELY VISIABLE TO THE NAKED EYE CAUSED THIS TO HAPPEN............ONE PINPOINT MARK CAUSE A NOW 10INCH CRACK TO FORM ON THIS WINDSHIELD........IF FEEL THIS GLASS IS NOT UP TO THE STANDARDS THAT IT SHOULD BE....MAYBE IT WAS A FAULTY WINDSHIELD......IT AM JUST SO UPSET THAT THEY DO NOT WANT TO STAND BEHIND THEIR WARRENTY AND JUST BECAUSE THEY ARE SUCH A LARGE COMPANY THEY THINK THIS IS A JOKE....WE BOUGHT THIS CAR NEW AND NEVER IN MY LIFE HAVE I HAD THIS HAPPEN TO ANY OF MY OTHER CARS......MY 1990 HONDA HAS TONS OF THESE MARKS ON THE WINDSHIELD AND IT NEVER HAS HAD A PROBLEM WITH MY WINDSHIELD CRACKING..........I DO NOT KNOW IF THERE ARE ANYMORE COMPLAINTS LIKE THIS BUT THIS TO ME SEEMS TO BE A QUALITY PROBLEM ...THE QUALITY OF THE WINDSHIELD IS AT QUESTION HERE AND HOW MUCH PROTECTION DOES IT HOLD FOR THE DRIVE ROR THE PASSENGER.........EVEN IF I TAKE A PICTURE OF THIS MARK THEY CLAIMED CAUSED IT YOU WOULD NEED A INLARGE IT TENS TIMES TO SEE THIS MARK THEY CLAIM IS THE PROBLEM AND NOT THE QUALITY OF THE GLASS........