NHTSA Complaint #10038824 — 2000 VOLKSWAGEN JETTA

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10038824
Vehicle	2000 VOLKSWAGEN JETTA
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Date of Incident	September 13, 2003
Date Filed	September 13, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

PURCHASED NEW JETTA 1.8T FROM DEALER IN 8/00. HAVE TAKEN IT BACK SEVERAL TIMES DUE TO CHECK ENGINE LIGHT AND BACK FIRING W/SLIGHT HESITATION ON ACCELERATION. THEY REPLACED AIR FILTER 8/01, 10/3/01 REPLACED DEFECTIVE SENSOR & VALVE, 2/02 COULDN'T FIND REASON FOR CONTINUED BACKFIRING, HAD OIL CHANGE AND RESET LIGHT. NEXT COUPLE OF TIMES THE LIGHT CAME ON THEY SAID TO WAIT A COUPLE OF DAYS --IT DID GO OFF. 5/03 THEY PERFORMED DIAG TEST AND RESET LIGHT. SAID IF CAME ON AGAIN I'D NEED CATALYTIC CONVERTER. 8/13 IN SHOP AGAIN FOR CHECK ENGINE LIGHT THIS TIME DIAG TEST SAID THEY SHOULD REPLACE THE MASS AIR FLOW SENSOR & WIRING. TOLD ME NOT UNDER WARRANTY EVEN THOUGH THE CHECK ENGINE LIGHT HAS BEEN A CONSISTENT ONGOING PROBLEM. WILL BE CALLING VW CUSTOMER CARE. *JB

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