NHTSA Complaint #10038738 — 1998 FORD EXPLORER

TOOK VEHICLE TO HAVE RECALL (03S04) PERFORMED FOR BROKEN DRIVERS SEAT BOLTS. (DRIVERS SEAT IS BROKEN AND LEANS WAY BACK ) . I ALSO ASKED THEM TO FIX THE DEFECTIVE DRIVERS DOOR LOCK. THE ELECTRIC LOCK STAYS DOWN I CAN NOT OPEN THE DOOR I HAVE TO CRAWL OUT PASSENGERS SIDE OR OUT THE DRIVERS WINDOW. AS I HAVE BEEN OVERCHARGED FOR REPAIRS IN THE PAST I SAID I WANTED TO KNOW HOW MUCH IT WOULD COST TO FIX THE DOOR. THEY ESTIMATED THAT IT WOULD COST ME $68.00 JUST TO HAVE THEM TELL ME HOW MUCH IT WOULD COST TO FIX THE DEFECTIVE DOOR LOCK. I HIT THE ROOF, AS THEY HAVE CHEATED ME IN THE PAST. (THIS DEALERSHIP PREVIOUSLY TRIED TO SELL ME A NEW CLUTCH FOR F150 PICKUP, IT TURNED OUT THAT FORD HAD ALREADY CREATED A $20 KIT THAT FIXED THE CLUTCH. ) SERVICE MANAGER SAID THEY WERE NOT GOING TO DO THE RECALL AND TOLD ME TO LEAVE. I ASKED TO SPEAK WITH THE DEALERSHIP OWNER THEY TOLD ME THAT HE WAS NOT IN. I CALLED THE DEALERSHIP10 MINUTES LATER AND THE OWNER WAS THERE. I HIGHLY SUSPECT I WAS LIED TO . I TOLD MIKE PALLATA THE OWNER I WANTED THE RECALL PERFORMED. HE TOLD ME THAT HIS DEALERSHIP WAS NOT GOING TO DO THE RECALL. MY EXPLORER IS ON THE ROAD WITH DEFECTIVE SEAT AND A DRIVERS DOOR THAT WILL NOT OPEN. FORD HAS REPLACED TWO SETS OF DEFECTIVE TIRES AND REPLACED A HOOD LATCH WITH ALL THESE DEFECTS WHY AM I TO THINK THE DOOR LATCH IS NOT ALSO A SAFETY DEFECT. I PREVIOUSLY LEASED A 97 FORD EXPLORER THE PASSENGERRS SEAT BROKE ON THIS ONE JUST LIKE ON THE 98. THEY WANTED ME TO PAY TO FIX THAT SEAT AT THE END OF THE LEASE.*AK