NHTSA Complaint #10038730 — 2003 GMC YUKON STEERING:COLUMN

Complaint Details

ODI Number	10038730
Vehicle	2003 GMC YUKON
Component	STEERING:COLUMN
Date of Incident	September 11, 2003
Date Filed	September 11, 2003
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

EXCESSIVE "PLAY" IN STEERING COLUMN OF 2003 GMC YUKON, AFTER 26,000 MILES AND 8 MONTHS OF DRIVING WAS REPAIRED UNDER WARRANTY OR MAINTENANCE SERVICE AGREEMENT. DEALER INDICATED THAT REPAIR INVOLVED A LUBE KIT FOR "INTERIM STEERING SHAFT". DEALER ADVISED THAT GMC ISSUED A MAINTENANCE CIRCULAR REGARDING THIS PROBLEM, WHICH WAS CAUSED BY A DEFECT OR MISTAKE BY FACTORY. OWNER CONTACTED GMC CONSUMER AFFAIRS. A REPRESENTATIVE FROM DETROIT STATED THAT NO GOVERNMENT RECALL ISSUED ON THIS SPECIFIC VEHICLE/VIN#, BUT THAT PERHAPS GMC HAD ISSUED A "SPECIAL POLICY" TO ADDRESS THIS PROBLEM. GMC POLICY ON "SPECIAL POLICY" PROBLEMS IS TO WAIT FOR MAINTENANCE PROBLEM TO MANIFEST ITSELF AND BE IDENRTIFIED BY OWNER, INSTEAD OF INFORMING OWNER AND/OR TAKING PREVENTATIVE MAINTENANCE. *AK

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