NHTSA Complaint #10038706 — 2001 FORD FOCUS

I HAVE HAD "BRAKE ISSUES SINCE DAY ONE OF OWNING MY 2001 FORD FOCUS STATION WAGON. FROM THE VERY BEGINNING THERE WAS MOANING SOUNDS WHEN I BRAKED. THE SALESMAN & SERVICE DEPT TOLD ME "IT'S BECAUSE THEY ARE NEW", @ AROUND 13,000 MILES THEY BEGAN TO MAKE MORE PROMINANT "MOANS" I WAS TOLD THAT IT'S "NORMAL". AT 16,500 MILES SEVERE MOANING & GRINDING, THEN NOT BEING ABLE TO STOP EASILY, I BROUGHT IT IN TO AN INDEPENDANT MECHANIC , SINCE MY BUMPER TO BUMPER WARRANTY DOES NOT COVER "NORMAL WEAR & TEAR ITEMS" SUCH AS BRAKES & I WAS TOLD I WOULD HAVE TO PAY A DIAGNOSTIC FEE,ALSO NOT IN MY WARRANTY, TO DETERMINE WHAT THE ISSUES ARE,& THIS MECHANIC TOLD ME THAT I WAS METAL TO METAL, I NEEDED NEW FRONT ROTORS & PADS, $250.ALSO THAT THE FOCUS HAS BRAKE PROBLEMS & WAS NOT DESIGNED WELL. HERE IT IS 3 MONTHS LATER & @19,800 MILES MY BACK BRAKES START SQUEALING & SCREECHING LOUDLY, I BRING IT IN AGAIN & THE SHOES ARE COMPLETELY WORN DOWN & I NEEDED THE ROTORS MACHINED, IT WAS ANOTHER $135 (WHICH WAS I BARGAIN SINCE I CALLED THE FORD DEALER & THEY WANTED @$300 FOR THAT WORK). HE TOLD ME THAT HIS SHOP DOES ALL THE FLEET WORK FOR A NEIGHBORING ENTERPRISE RENTAL CAR OFFICE & THE FOCUS' ARE CONSTANTLY IN THERE FOR BRAKES. I CALLED FORD'S CUSTOMER SATISFACTION LINE & REPORTED THE ISSUE. I AM MAILING A LETTER TO FORD'S DISPUTE RESOLUTION BOARD & I AM HOPING THAT YOU WILL HELP US FOCUS OWNERS WITH BAD BRAKES GET RETRIBUTION FROM FORD FOR THIS FAULTY SYSTEM. THANK YOU