NHTSA Complaint #10037570 — 1999 FORD F-550 SD

WE PURCHASED OUR F550 FROM FACT. ON 2/7/99, IN DEC 1999 THE 4 SPEED AUTO TRANSMISSION WENT OUT WITH 9470 MILES ON THE VEHICLE. THREE WEEKS BEFORE REPLACING WITH A REMANUFACTURED TRANSMISSION, WE WERE TOLD THAT THE REMANUFACTURED ARE BETTER AS THEY ARE COMPLETLY GONE THROUGH; APPARENTLY THE NEW ONES ARE NOT. ALSO HAD TO REPAIR A MAJOR OIL LEAK BY REPLACING SEVERAL HOSES, O RINGS AND THE RIGHT CYLINDER HEAD HIGH PRESSURE OIL LINE AND FITTING. MAY 4 OF 2000 REPAIR TO THE SWITCHES IN THE DOOR LATCH ALONG WITH MISC INSIDE ELEC REPAIRS. JULY 24, 2001 ENGINE OVERHEATING, DEALER REPLACED GASKETS, THERMOSTATS AND OTHER RELATED ITEMS, SERVICE DOCUMENT INDICATED RECALL WORK DONE BUT NO EXPLAINATION AS TO WHAT. SEPTEMBER 2, 2003 TRUCK FIRE, BURNS AN EMPLOYEE ATTEMPTING TO EXTINGUISH. TRUCK TOWED TO DEALER, WIRE HARNESS ON BOTH SIDES REPLACED, FIRE WAS ON DRIVER SIDE THE PASSENGER SIDE WAS READY TO BURN ALSO. RECEIVED TRUCK BACK, 6 HOURS LATER TRANSMISSION GOES OUT WHILE DRIVING ON FREEWAY. TOWED BACK TO DEALER AND FORDS RESPONSE IS, WE PAY $2000.00 TOWARDS A REMANUFACTURED TRANSMISSION AND THEY WOULD IN TURN PICK UP THE REST OF THE COSTS AND EXTEND OUR POWER STROKE DIESEL ENGINE WARRENTY FOR 4 MORE YEARS, NY PROBLEM IS THE TRANSMISSION NEW IN 1999 ONLY COST $995.00 LET ALONE THE FACT THAT THIS TRANSMISSION ONLY HAS 28,000 MILES ON IT, AM I PAYING FOR THE DEFECTIVE WIRING ALSO? I THINK FORD IS YANKING OUR CHAIN AND YOUR CHAIN AND IT NEEDS TO STOP NOW. WE IMPOWER YOU TO HELP US THE CONSUMER AND TAX PAYERS FIGHT THIS KIND OF CONSUMER ABSUE AND I HOPE IT DOES NOT HAVE TO RESULT TO THE LOSS OF TOO MANY MORE LIVES BEFORE IT IS STOPPED. IT IS SO OBVIOUS THAT THERE ARE SOME SERIOUS DEFECTS WITH THIS VEHICLE SERIES AND I AM CURIOUS AS TO WHEN IT WILL BE ADDRESSED.*AK