NHTSA Complaint #10037214 — 2001 CHEVROLET IMPALA

WE HEARD A LOW RUMBLING NOISE WHILE ACCELERATING FROM A STOP, WE BARELY MADE IT THROUGH THE NEXT MAJOR INTERSECTION AS THE CAR WAS HARDLY MOVING FORWARD ANY MORE AND COASTED TO A BOULEVARD OFF OF A MAJOR ROAD. THE CAR JUMPED FORWARD IN PARK WHEN WE RESTARTED IT AND THEN IT WOULD NOT RESPOND WHETHER WE TRIED TO PUT THE CAR IN DRIVE OR REVERSE. THIS IS A 2001 VEHICLE NOW IN NEED OF A REFABBED TRANSMISSION FOR A WHOPPING $2700! THE DEALER NEVER OPENED THE TRANSMISSION TO FIND OUT EXACTLY WHAT WENT WRONG (THEY GUESS IT'S THE GEAR SET) AND THEY REFUSE TO LET US GET A 3RD PARTY TO EXAMINE IT. THEY WILL CHARGE US A $700 NON-REFUNDABLE CORE FEE EVEN IF WE RETURN THE CORE TO THEM IN A TIMELY MANNER. ALSO, THE TIME TABLE FOR THEM TO RETURN THE PART TO GM JUST WENT TO 24 HOURS. ORIGINALLY THEY SAID IT USUALLY TAKES AROUND A WEEK FOR THEM TO SEND THE PART BACK!*AK