NHTSA Complaint #10037081 — 1999 DODGE INTREPID

THIS IS FOR MY MOTHER. MY MOTHER PURCHASED A 1999 DODGE INTREPID NEW AT INTEGRITY CHRYSLER,PLYMOUTH, DODGE. THE COMPLAINT IS THAT SHE WENT TOO TURN THE CORNER AND HER FRONT END LOCKED UP. IT TURNED OUT THAT THE RACK & PINION SNAPPED IN TWO. MY MOTHERS CAR ONLY HAS 14,460 MILES ON IT. SHE TOOK THE CAR TOO THE DEALERSHIP (WHICH IS NOW CALLED GROGANS TOWNE CHRYSLER) SHE TOLD THEM THAT SHE HAD A WARRANTY WITH $100.00 DEDUCTIBLE. THE WARRANTY WAS THROUGH A COMPANY CALLED PROTECTIVE. GROGANS CLAIMED THEY COULD NOT FIND ANY INFORMATION ON THIS AND CHARGED HER $1251.54. SHE DUG OUT HER CONTRACT AND SHOWED THEM , IT DIDN'T DO ANY GOOD, SHE ALSO CALLED PROTECTIVE AND THEY SAID THAT SHE MAY OR MAY NOT RECEIVE ANY OR POSSIBLY A PARTIAL OF HER MONEY BACK. SOMEBODY'S NOT WARRANTING THERE WARRANTY AND TAKING ADVANTAGE OF MY MOTHER. ALL SHE WANTS IS HER MONEY BACK.*AK