NHTSA Complaint #10034044 — 1999 DODGE DURANGO

SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT issue reported to NHTSA

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Complaint Details

ODI Number	10034044
Vehicle	1999 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	August 19, 2001
Date Filed	August 15, 2003
Mileage	12,831 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

PE 03-032. FRONT SUSPENSION UPPER BALL JOINT FAILURE. TWO SETS OF UPPER BALL JOINTS WERE REPLACED DUE TO PREMATURE WEAR.*AK WHEN THE VEHICLE WAS AT THE DEALER FOR THE FIRST REPAIR, THEY REPLACED THE LOWER CONTROL ARM AND NOT THE LOWER BALL JOINT. THIS WAS COVERED UNDER WARRANTY. AFTER THE SECOND FAILURE, BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS THEN OUT OF WARRANTY. MEPCO REFUSED TO COVER THE WORK UNDER WARRANTY BECAUSE THEY FELT THE UPPER JOINTS WERE EXCESSIVELY WORN. THEY BELIEVE THEY WERE BAD BEFORE THE WARRANTY WAS PURCHASED. *PH *JB

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