NHTSA Complaint #10033332 — 2003 TOYOTA 4 RUNNER

PROBLEM: STEERING WHELL VIBRATION AT SPEEDS OF 60MPH AND UP. PURCHASED ON 8/2/03. RETURNED TO THE DELAER ON 8/12/03 TO HAVE ALL TIRES BALANCED AND A FULL ALIGNMENT; PROBLEM STILL EXISTS. *AK RETURNED TO DEALER ON 8/14/03 TO HAVE THE TIRES SPEED MATCHED TO THE RIMS. WHEN I PICKED UP MY 4RUNNER I WAS TOLD THE VIBRATION WAS STILL PRESENT AND THAT I SHOULD UPGRADE MY TIRES FROM DUNLOP GRANDTREK AT20 265/65/17 TO MICHELIN CROSS TERAIN TIRES. THE DEALER OFFERED TO BUY TWO TIRES AND I WOULD BUY THE REMAINIG THREE (INCLUDING SPARE) AT $199.95 EACH WITH NO GUARANTEE THAT THE MICHELINS WOULD SOLVE THE VIBRATION PROBLEM. LEFT MY 4RUNNER AND ASKED THE DEALER TO CONTACT THE TOYOTA REPRESENTATIVE FOR ASSIATNCE TO REPAIR THE VEHICLE. TOYOTA OFFERED TO BUY ANOTHER TIRE. I TOLD THE DEALER THAT THEY AND TOYOTA SHOULD REPLACE THE TIRES AT NO COST. WAS TOLD BY THE DEALER CUSTOMER RELATIONS MANAGER THAT THEY ORDERED THE DUNLOPS INSTEAD OF THE MICHELNS THAT ARE AVAIABLE FROM THE FACTORY AS ORIGINAL EQUIPMENT. CR MANAGER CHECKED WITH THE DEALERS GENERAL MANGER WHO OFFERED NO FURTHER ASSIATANCE. NOW SITTING IN MY GARAGE WITH 456 MILES ON THE ODOMETER. NEXT STEP  LEMON LAW SUIT AS CAR IS NOT SAFE TO DRIVE AT HIGHWAY SPEEDS. I WAS TOLD BY THE DEALER SERVICE REPRESENTATIVE AND CUSTOMER RELATIONS MANAGER THAT THEY HAVE HAD OTHER 2003 4RUNNER CUSTOMERS WITH THE SAME COMPLAINT CONCERNING THE STEERING WHEEL VIBRATION AT HIGHWAY SPEEDS.