NHTSA Complaint #10032812 — 1999 GMC JIMMY

MY VEHICLE IS A 1999 GMC JIMMY. IT HAS 65000 MILES AND I AM THE ORIGINAL OWNER AND PRIMARY DRIVER. THE FRONT HUBS/BEARINGS HAVE BOTH BEEN REPLACED IN THE LAST 9 MONTHS, ONE AT 50,600 MILES, AND NOWONE AT 65,000 MILES. THE PROBLEM WAS NOT FIXED BY REPLACING THE HUB/BEARINGS UNITS. I WAS TOLD YESTERDAY THAT BOTH OF THE FRONT LOWER BALL JOINTS AND AN IDLER ARM NEED TO BE REPLACED IN ADDITION TO THE HUB/BEARING. THE SHOP WORKING ON THE VEHICLE INDICATED THAT THIS WAS NOT NORMAL AT 65,000 MILES, AND THAT THE CONDITION OF THE BALL JOINTS MADE THE VEHICLE UNSAFE TO DRIVE. I CALLED GM AND GOT ABSOLUTELY NO SUPPORT FROM THE DISTRICT SERVICE REPRESENTATIVE SINCE ALL OF MY REPAIRS WERE NOT DONE AT A GM DEALERSHIP. THE REASON I STOPPED GOING TO GM DEALERSHIPS WAS POOR SERVICE, INFLATED PRICES AND RECOMMENDATIONS FOR WORK TO BE DONE THAT WASN'T NECESSARY.*AK