NHTSA Complaint #10032787 — 1999 FORD EXPLORER

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS issue reported to NHTSA

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Complaint Details

ODI Number	10032787
Vehicle	1999 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Date of Incident	August 2, 2003
Date Filed	August 13, 2003
Mileage	61,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

SERVICE BULLETIN 00M12 FROM FORD CALLED FOR REPLACEMENT OF TIMING CHAIN TENSIONER. TENSIONER WAS REPLACED BUT DID NOT SOLVE PROBLEM. RETURNED TO FORD AND WAS CONFIRMED TO BE COMING FROM TENSIONER. WAS DIRECTED BY DEALER THAT THER WAS NO OTHER FIX FOR PROBLEM BUT WOULD NOT CAUSE DAMAGE. WAS TOLD THAT IF PART FAILED FORD WOULD WARRANTY FOR 5 YRS OR 75,000 MILES. PART FAILED CAUSING TIMING CHAIN TO SLIP AND BREAK, CAUSING #6 CYLINDER PISTON TO STRIKE VALVE AND PUT HOLE IN PISTON. FORD NOW STATES THAT THEY ARE NOT RESPONSABLE AND WILL PROVIDE NO RELIEF FOR REPAIR. FORD DEALER ADVISES THAT SHOULD HAVE BEEN COVERED BUT FORD MAKES FINAL DECISION. FORD'S FINAL POSITION IS THAT AGE/MILEAGE OF VEHICLE PROBLEM IS NOW MY PROBLEM. VEHICLE IS 1999 EXPLORER WITH 60,000 MILES WHICH MEETS BOTH OF THEIR CRYTERIA IN THEIR SERVICE BULLETIN. NOW FORD WANTS ME TO PAY $4500 FOR NEW MOTOR.*AK

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