NHTSA Complaint #10031154 — 1998 FORD EXPLORER SPORT

ALL 1998 V-6 EXPLORER ENGINES (NOT SURE IF OTHER MODELS ARE INVOLVED) HAVE A PROBLEM WITH CARBON BUILDUP. MY 1998 EXLOROER SPORT WAS DIAGNOSED WITH THIS PROBLEM AT 43,694 MILES (ENGINE PERFORMANCE WAS AFFECTED). THE DEALER CHARGED ME $388 FOR THE DECARBONIZATION PROCESS. THIS WILL BE A RECURRING PROBLEM. I WROTE TO FORD WITH MY COMPLAINT AND REQUESTED REIMBURSEMENT. RECEIVED TELEPHONE CALL TELLING ME I HAD TO RESOLVE WITH THE DEALER. DEALER WOULD NOT ASSUME RESPONSIBILITY. I WROTE BACK TO FORD TELLING THEM I HAD GONE TO THE DEALER AND FELT THIS WAS FORD'S PROBLEM TO RESOLVE. THIS IS CLEARLY A MANUFACTURING PROBLEM, WHICH CUSTOMERS SHOULD NOT HAVE TO PAY FOR. FORD NEEDS TO TAKE RESPONSIBILITY AND PROVIDE THE SERVICE AT NO COST TO CUSTOMERS. *AK