NHTSA Complaint #10031015 — 2000 CHEVROLET IMPALA

CLUNKING & POPPING SOUND IN STEERING (INTERMEDIATE STEERING SHAFT) AND RACK AND PINION. TOOK CAR TO CHEVROLET DEALERSHIP AND THEY SAID NOTHING WAS WRONG. PROBLEM STILL EXISTS SO I'M TAKING THIS VEHICLE BACK. SPOKE TO SERVICE DEPT. AND STATED ANOTHER MECHANIC SUGGESTED IT WAS THE STEERING SHAFT. THEY ARE SUPPOSED TO CHECK THE CAR AGAIN MONDAY. MY CONCERN IS THAT OTHERS MAY HAVE THE SAME PROBLEM BECAUSE I SEE NUMEROUS ENTRIES ON THE WEBSITE (WWW.IMPALAHQ.COM). SHOULD THIS BE AN ITEM OF CONCERN TO GM SINCE IT CAUSES YOU TO LOOSE STEERING CONTROL. AT HIGH SPEEDS CAR WANDERS. AT LOW SPEEDS, FEEL EVERY BUMP THROUGH STEERING WHEEL. I HAVE TWO CHILDREN AND I AM AFRAID THAT I AM GOING TO LOSE STEERING LIKE OTHERS INCLUDING POLICE CARS HAVE. CHEVROLET SAYS THEY WANT TO LUBE THE INTERMEDIATE STEERING SHAFT FIRST, BUT COMPLAINTS INDICATE THIS HAS NOT WORKED FOR THEIR SAME EXACT CAR WITH THE SAME EXACT PROBLEM. I WANT THE INTERMEDIATE STEERING SHAFT REPLACED BECAUSE I FEEL THIS IS A REAL SAFETY HAZARD. SOME STATE THEY ARE ON THE THIRD SHAFT AND STILL NO HELP WITH THE STEERING. IMPALA 2000. *PH