NHTSA Complaint #10030981 — 1998 BUICK LESABRE

FIRST WE WOULD LIKE TO REPORT OUR DISSATISFACTION WITH STILLWATER MOTORS IN THAT THEY ADDED BOGUS CHARGES ON TO THE INVOICE THEN LATER, AFTER WE QUESTIONED AND INSISTED ON SEEING THESE NEW PARTS AND THE OLD PARTS, THEY ADJUSTED THE INVOICE BY CREDITING US $400. THE CAR WAS BROUGHT IN DUE TO THE ENGINE RUNNING ROUGH, OVERHEATING AND AN INCREASED USAGE OF COOLANT. THE DEALERSHIP DIAGNOSED THE PROBLEM AS BEING A DEFECT IN THE UPPER MANIFOLD RESULTING IN LEAKAGE OF COOLANT ONTO THE SPARKPLUGS. IN THE END, THE UPPER MANIFOLD, 4 GASKETS, THE OIL FILTER, AND THERMOSTAT HAD BEEN REPLACED AND HAD THE FUEL/EMISSION SYSTEM FLUSHED. WE WERE QUITE ASTOUNDED TO SEE SO MANY ISSUES WITH THIS VERY SAME PROBLEM WE HAD AND WE ARE HOPING THAT THERE IS SOME RELIEF GIVEN TO ALL BUICK LESABRE OWNERS WHO HAVE HAD TO INCUR THESE REPAIR COSTS. *PH