NHTSA Complaint #10030850 — 2000 NISSAN SENTRA

I AM THE NATIONAL TECHNICAL ADVISOR FOR JIFFY LUBE INTERNATIONAL AND I WOULD LIKE TO FILE A DEFECT CONCERN REGARDING ENGINE OIL LEVEL DIPSTICK FAILURES. SINCE NOVEMBER 2002 TO PRESENT, JIFFY LUBE INTERNATIONAL HAS SERVICED APPROXIMATELY 13 (TO CURRENT COUNT-POSSIBLY MORE-CURRENTLY RESEARCHING FOR EXACT NUMBER) 2000-2001 NISSAN SENTRAS W/1.8L ENGINES RANGING FROM 23,000 - 55,000 MILES IN WHICH THE ENGINE OIL LEVEL DIPSTICK HANDLE BECAME SEPERATED FROM THE METAL INDICATOR INSIDE THE TUBE(AS DESCRIBED IN COMPLAINT#10010803 & 10023403). THIS HAPPENS ON INITIAL REMOVAL OF THE DIPSTICK PRIOR TO SERVICING. SOME OF THE VEHICLES WERE EVEN 1ST TIME CUSTOMERS TO OUR SERVICE CENTERS. THERE ARE ALSO CLAIMS THAT I DO NOT HAVE ACCOUNTED FOR BECAUSE THE STORES ARE FRANCHISE OWNED AND THEY HANDLE THERE OWN CLAIMS. I DO HAVE ALL THE CUSTOMERS PERSONAL & VEHICLE INFORMATION IF YOU WOULD LIKE TO HAVE IT TO INVESTIGATE. THE DEALERS THAT I HAVE TALKED WITH STATE THAT THEY ARE UNWARE OF ANY CONCERNS OF THIS NATURE BUT ARE QUICK TO PROPOSE A REPAIR BILL OF $200-300.00 DOLLARES EVERYTIME THIS HAPPENS. I WOULD LIKE SOMEONE FROM NHTSA TO INVESTIGATE AND CONSULT WITH NISSAN ON WHAT THERE TAKE IS ON THIS MATTER AND TO SEE IF THEY MAY ISSUE A RECALL TO WHERE JIFFY LUBE INTERNATIONAL COULD RECOUPE SOME OF THERE LOSSES, FINANCIALLY AND FROM A CUSTOMER STANDPOINT. PLEASE ADVISE IF I CAN OFFER ANYMORE INFORMATION REGARDING THIS MATTER. I APPRECIATE YOUR CONCERN AND LOOK FORWARD TO YOUR RESPONSE. RICKY JACKSON JLI NATIONAL TECHNICAL SERVICE ADVISOR JIFFY LUBE INTERNATIONAL, INC. A SUBSIDIARY OF SHELL OIL COMPANY TEL: (713)546-4205 FAX: (713)217-3083 EMAIL: [email protected] . *AK