NHTSA Complaint #10030818 — 1999 VOLVO S80

ON JULY 23, 2003, OUR 1999 S80 VOLVO WAS SERVICED AT MT. KISCO VOLVO. THIS SERVICE INCLUDED THE 45,000 CHECKUP. THE BILL CAME TO $615.15. LESS THAN 48 HOURS LATER, AND AFTER DRIVING LESS THAN 100 MILES THE FRONT END AXLE COLLAPSED ON 124TH STREET AND THIRD AVENUE IN NEW YORK CITY. A YOUNG MAN CAME RUNNING TO THE CAR AND TOLD US THAT THE AXLE HAD BROKEN. AFTER MUCH BADGERING AND A DESCRIPTION OF WHAT HAD OCCURRED, CHRIS, THE SERVICE MANAGER AT MT. KISCO VOLVO DISPATCHED A TOW TRUCK AND A LOANER CAR. ON MODAY, JULY 27,2003, CHRIS, THE SERVICE MANAGER AT MT. KISCO VOLVO, ADVISED US THAT THE CAR HAD ANSWERED A RECALL IN 2001 FOR THE DEFECT IN THE AXLE. THUS VOLVO WAS AWARE OF THE DEFECT. THE SERVICE MANAGER ALSO TOLD US THE CAR WOULD BE REPAIRED AND READY IN A WEEK AT NO COST TO US. AS OF TODAY NOTHING HAS BEEN DONE. IN A CONVERSATION WITH THE OWNER OF MT. KISCO VOLVO IN THE EVENING OF JULY 25, 2003, INFORMED US THAT HE WANTED US TO PAY FOR THE REPAIR, CONTACT OUR INSURANCE CARRIER, SIGN A RELEASE AND RETURN THE LOANER BEFORE ANY WORK IS DONE TO REPAIR THE AUTO. MR. STAVIDES, THE OWNER TOLD US HE WOULD GET BACK TO US ON FRIDAY AUGUST 1, 2003. HE IMPLIED THAT UNLESS WE AGREED TO HIS TERMS THAT THE CAR WOULD NOT BE REPAIRED. HE HAS NOT CONTACTED US AGAIN. I NOTE THAT THE CAR HAS BEEN SERVICED EXCLUSIVELY BY MT. KISCO VOLVO AND THAT IT HAS BEEN SERVICED NO LESS THAN FOURTEEN TIMES.*AK I NOTE THAT ACCORDING TO THE RULE OF THE NHTSA, " IF A SAFETY-RELATED DEFECT EXISTS IN A MOTOR VEHICLE OR ITEM OF MOTOR VEHICLE EQUIPMENT THE MANUFACTURER MUST FIX IT AT NO COST TO THE OWNER. "