NHTSA Complaint #10030550 — 1999 CHEVROLET BLAZER

BOUGHT NEW/USED 1999 CHEVROLET BLAZER FROM SHOWCASE CHEVROLET IN WESTMINSTER CA. HAD IN POSSESSION FOR ABOUT 1 WEEK AND THEN BEGAN HAVING RADIATOR/COOLING SYSTEM PROBLEMS. DEALERSHIP DID NOT WANT TO CORRECT DEFECT SO TRIED TO USE LEMON LAW. NO ONE WOULD GIVE ME INFORMATION ON GENERAL MANAGER. FINALLY FOUND OUT WHO GM WAS AFTER 3 WEEKS OF HASSLES. FOUND OUT THAT HIS NAME WAS JOE PERRY AND THAT HE WAS ON VACATION AT THE TIME. WHEN HE RETURNED I CONTACTED HIM THAT DAY AND TOLD HIM ABOUT ALL MY TROUBLES AND HOW THE VEHICLE WAS OBVIOUSLY DEFECTIVE AFTER BEING IN THE SHOP 2 TIMES IN LESS THAN A MONTH. HE WAS RUDE AND NOT HELPFUL WHAT-SO-EVER WITH THE SITUATION. AFTER BEING TOLD BASICALLY ITS MY PROBLEM NOW, I DECIDED TO FIND OUT THE AREA MANAGERS NAME AND HOW TO CONTACT HIM/HER. CALLED CHEVROLET CUSTOMER SERVICE NUMBER AND REPORTED THE VEHICLE PROBLEMS AND THE SERVICE PROBLEMS IN WHICH I HAD CONTACTED JUST TRYING TO FIX MY DEFECTIVE VEHICLE. CUSTOMER SERVICE PRETENDED TO CARE BUT NOTHING WAS BEING DONE. THEN I CALLED SHOWCASE CHEVROLET BACK AND TALKED WITH MR. PERRY ONCE AGAIN, AND ASKED HIM FOR THE NAME OF HIS AREA MANAGER. I WAS TOLD THAT THEY WERE INDEPENDENTLY OWNED AND THEY DID NOT HAVE AN AREA MANAGER. I REPEATED HIM AND MADE SURE THEY DID NOT HAVE A MANAGER THAT WAS HIGHER ON THE LIST THAN MR. PERRY HIMSELF. I WAS BLUNTLY TOLD NO. I THEN CALLED CUSTOMER SERVICE AND FOUND THAT THEY DO HAVE AN AREA MANAGER AND THAT SHOWCASE THOUGHT I WANTED TO CONTACT HIM. SO INSTEAD OF TELLING ME THAT THEY DID HAVE AN AREA MANAGER BUT I COULD NOT CONTACT HIM MYSELF, HE JUST THOUGH IT WOULD BE BETTER TO SAY THAT MR. PERRY WAS THE HEAD OF EVERYTHING AND THEY HAD NO SUCH THING AS AN AREA MANAGER. WELL NOW I'M HERE COMPLAINING TO THE LAST PLACE I COULD FIND. TODAY I HEARD ON THE NEWS OF THIS OUTRAGES LAWSUIT WITH GM AND THEIR COOLING SYSTEM AND DEX-COOL. THAT IS WHAT IM EXPERIENCING WITH MY VEHICLE.