NHTSA Complaint #10028829 — 1999 DODGE DURANGO

ON DECEMBER 27, 2002 I BROUGHT MY DODGE DURANGO TO JUST CRUISIN, INC TO HAVE MY ANNUAL STATE INSPECTION PERFORMED. I WAS NOTIFIED THAT I FAILED INSPECTION DUE TO OUT OF SPECIFICATION CONDITIONS ON MY FRONT SUSPENSION. THE VEHICLE HAD 62,810 MILES AT THE TIME OF THIS INSPECTION. THEY NOTIFIED ME THAT THEY BELIEVED THIS TO BE A PREMATURE WEARING OF THE PARTS. ON 1/17/03, THE ORDERED PARTS HAD BEEN RECEIVED, AND I HAD THEM REPLACED. JUST CRUISIN REMOVED AND REPLACED BOTH LOWER BALL JOINTS, THE LEFT UPPER BALL JOINT, AND BOTH INNER TIE ROD ENDS. I DID NOT NOTIFY CHRYSLER OF THIS PROBLEM YET. TODAY, I READ AN ARTICLE REGARDING 4 ACCIDENTS AND 81 COMPLAINTS OF PREMATURE WEAR ON THE FRONT SUSPENSION OF DODGE DURANGOS AND DECIDED TO FILE THIS COMPLAINT. I ALSO INTEND TO CONTACT CHRYSLER REGARDING RECOUPMENT OF MY EXPENSES. BECAUSE THE PARTS WERE REPLACED W/ FACTORY PARTS, I PROBABLY WILL STILL NEED TO REPLACE W/ THE REDESIGNED PARTS WHEN THEY COME OUT.