NHTSA Complaint #10025151 — 2001 FORD ESCAPE

ON TWO SEPARATE OCCASIONS, WHILE DRIVING ALONG AT APPROXIMATELY 40 MPH, OUR FORD ESCAPE SUDDENLY LOST ALL POWER AND STALLED. THIS RESULTED IN LOSS OF POWER STEERING AND POWER BRAKES. THE FORD ESCAPE COULD NOT BE RESTARTED UNTIL IT WAS STOPPED AND PLACED IN PARK. WE HAVE TAKEN TO HILL & SANDERS FORD LOCATED IN WHEATON, MD. IN ADDITION TO OTHER SERVICE RELATED PROBLEMS WITH THE STAFF OF HILL & SANDERS, WE WERE TOLD DIFFERENT STORIES BY DIFFERENT PEOPLE. ONE STORY WAS THAT OUR KEY RING WAS TOO HEAVY (4 KEYS 1 REMOTE). THE NEXT WAS THAT THERE WAS A COMPUTER REPROGRAMMING THAT WOULD RESOLVE THIS PROBLEM (ALONG WITH A DEVELOPING/OCCASIONAL TRANSMISSION SHIVER/SHUDDER BETWEEN 35-45 MPH). THE COMPUTER REPROGRAMMING WAS COMPLETED 4 DAYS AGO. SINCE THAT TIME, THE CAR HAS NOT STALLED IN A SIMILAR MANNER, BUT CONTINUES TO HAVE AN OCCASIONAL TRANSMISSION SHIVER / SHUDDER. BASED ON THE FAILURE OF THE REPROGRAMMING TO FIX THE TRANSMISSION SHIVER / SHUDDER, WE ANTICIPATE THAT THE FORD ESCAPE WILL CONTINUE TO STALL. *NLM