NHTSA Complaint #10023274 — 2002 GMC ENVOY

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10023274
Vehicle	2002 GMC ENVOY
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	February 1, 2003
Date Filed	June 17, 2003
Mileage	8,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

FEBRUARY 2003 ENGINE FAILED AT ONLY 8,000 MILES. DRIVING AT 45 MILES AN HOUR, WITHOUT WARNING ENGINE STOP AND CAR SHUT DOWN. DEALERSHIP HAD TO REPLACE ENGINE. I HAVE HAD SEVERAL PROBLEMS SINCE AND NOTHING CORRECTED. DASH BOARD LIGHTS/COMPUTER DOES NOT WORK AT TIMES. VERY LOUD WIND NOISE WHILE DRIVING. NOW LOUD NOISE COMING FROM ENGINE AND DEALERSHIP CANNOT FIX 100%. THIS IS THE FIRST TIME I HAVE EVER FELT THIS UNSAFE IN ANY VEHICLE. MANUFACTURER GAVE AND EXTENSION ON THE REPLACED ENGINE BUT THAT DOES NOT MAKE ME FEEL SAFER. I HAVE CONTACTED MANUFACTURER ON SEVERAL OCCASIONS. WHEN THEY DO NOT DO ANYTHING ABOUT ALL THE PROBLEMS, YOU CANNOT COMPLAIN OR GO ANY FURTHER THAN CLERK WORKING ON YOUR CASE. EVEN IF YOU MAIL IN A COMPLAINT ABOUT THE CLERK, YOUR COMPLAINT WILL ONLY GO AS FAR AS THAT CLERK ASSIGNED TO YOUR CASE. *JB

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