NHTSA Complaint #10021407 — 2002 DODGE RAM QUAD CAB

ONGOING VIBRATION IN REAR AXLE AT HIGHWAY SPEEDS. DODGE HAS ROTATED AND REBALANCED ORIGINAL TIRES, HAD GOODYEAR REPLACE ALL 4 TIRES WITH NEW TIRES 3 TIMES, HAS SENT THE TRUCK TO BIG-O FOR ROAD FORCE BALANCING 3 TIMES, HAS REBALANCED ORIGINAL DRIVESHAFT AND THEN REPLACED THE DRIVESHAFT WITH A NEW ONE ALL TO NO AVAIL. HAS BEEN IN FOR REPAIRS 14 TIMES SO FAR. THE FINAL TIME GOODYEAR REPLACED THE TIRES, THEIR STORE MANAGER PERFORMED HIS OWN TEST FOR VIBRATION. HE MOUNTED AND BALANCED THE NEW TIRES AND THEN PUT THE TRUCK INTO THE AIR ON A HYDRAULIC LIFT TAKING IT UP TO HIGHWAY SPEED. HE NOTED THE VIBRATION, THEN REMOVED THE TIRES FROM THE WHEELS, STILL NOTED THE VIBRATION AND THEN REMOVED THE WHEELS FROM THE AXLE AND STILL NOTED THE VIBRATION. THIS WAS NOTED TO BOTH REPAIR DEALERS, ALSO TO NO AVAIL.*AK