NHTSA Complaint #10021362 — 1998 DODGE CARAVAN VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10021362
Vehicle	1998 DODGE CARAVAN
Component	VEHICLE SPEED CONTROL
Date of Incident	June 3, 2003
Date Filed	June 10, 2003
Mileage	72,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

WHILE PASSING A TRACTOR TRAILER ON RT 422 WEST OF POTTSTOWN WITHOUT WARNING MY RMP'S SHOT UP AND I LOST POWER. MY CHECK ENGINE LIGHT CAME ON. I PULLED OFF THE SHOULDER OF THE HIGHWAY. THE TRANSMISSION WAS SLIPPING AND NOT SHIFTING CORRECTLY. I WAS ABLE TO GET MY CARAVAN TO QUIGLEY MOTORS WHICH IS THE LOCAL DODGE DEALERSHIP. THE DIAGNOSIS WAS 3RD GEAR WAS TOTALLY DESTROYED AND THEY FOUND ALOT OF METAL FRAGMENTS IN THE PAN. IT'S GOING TO COST ME $2500. TO FIX IT. THE CHRYSLER CORPORATION NEEDS TO ACKNOWLEDGE THAT THERE IS A WELL DOCUMENTED PROBLEM WITH THIS TRANSMISSION AND SHOULD RECTIFY THE SITUATION. IT IS MY FIRST CHRYSLER VEHICLE AND IT WILL PROBABLY WILL BE MY LAST. THE SERVICE THAT I RECEIVED AT QUIGLEY MOTORS WAS HORRENDOUS. MY VAN WAS THERE AN ENTIRE WEEK BEFORE THEY COULD GET IT IN TO GIVE ME A REPAIR ESTIMATE. 5 STAR SERVICE??? I DON'T THINK SO!*AK

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