NHTSA Complaint #10021121 — 1996 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10021121
Vehicle	1996 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	May 22, 2003
Date Filed	June 5, 2003
Mileage	76,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

THE STRUT MOUNTS THOROUGHLY RUSTED AND SEPARATED FROM THE BODY WHICH THEN CAUSED A DRIVING HAZARD. SEVERAL MECHANICS HAVE STATED THAT THIS HAS BEEN A MOST COMMON OCCURRENCE AMONG THE CHRSYLER/DODGE MINI-VANS OF 1996. CHRYSLER WILL NOT EXTEND GOOD WILL OR ASSISTANCE EVEN THOUGH THE FAULT LIES WITH THEM IN ITS POOR DESIGN THAT WAS SOON AFTER REVAMPED. WHAT IS REALLY DISTRESSING IS THAT CHRYSLER RAISED THE COST OF THE STRUT MOUNTS RECENTLY, WHICH ARE DEALER PARTS ONLY, BY ABOUT 84% AS THEY REALIZE MORE AND MORE CONSUMERS NEED TO MAKE THIS EXPENSIVE REPAIR. *AK

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