NHTSA Complaint #10018984 — 2000 DODGE CARAVAN

EQUIPMENT:APPLIANCE:AIR CONDITIONER issue reported to NHTSA

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Complaint Details

ODI Number	10018984
Vehicle	2000 DODGE CARAVAN
Component	EQUIPMENT:APPLIANCE:AIR CONDITIONER
Date of Incident	May 9, 2003
Date Filed	May 20, 2003
Mileage	38,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MN

Consumer Description

AFTER 38,000 MILES THE AIR CONDITIONING COMPRESSOR UNIT FAILED. SINCE I WAS TRAVELING AWAY FROM HOME, I TOOK IT TO A DODGE DEALERSHIP WHICH STATED THAT THE CLUTCH IN THE AC COMPRESSOR UNIT WAS FAILING AND COULD CAUSE THE SERPENTINE BELT TO THROW IF THE CLUTCH FROZE. THE SERVICE MANAGER STATED THAT THIS WAS A "COMMON PROBLEM" WITH THE AIR CONDITIONING COMPRESSOR UNIT EVEN WITH THE LOW MILEAGE. THE DEALERSHIP DIDN'T HAVE A UNIT IN STOCK ON A SATURDAY AFTERNOON AND STATED THAT I SHOULDN'T USE THE AC OR DEFROST ON COLD AND I WOULD BE OK TO DRIVE HOME 300 MILES. I THANKED THE DEALERSHIP FOR THEIR INSIGHT BUT AM CONCERNED SINCE THE SERVICE MANGER STATED THAT THE AC COMPRESSOR UNIT FAILURE IS "COMMON" EVEN WITH 38,000 MILES. *NLM

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