NHTSA Complaint #10018969 — 2003 GMC YUKON XL

MY NEW 2003 YUKON XL HAS AN ABSOLUTELY INTOLERABLE CAB REVERBERATION PROBLEM ! THIS DEFECT CAUSES THE DRIVER AND PASSENGERS A THUMPING EAR PAIN ! I LITERALLY CANNOT DRIVE 1 BLOCK WITHOUT A THUMPING SENSATION IN MY EARS. THIS VEHICLE WAS LEFT AT THE DEALER FOR 4 DAYS, ONLY TO BE TOLD THAT THE SERVICE DEPARTMENT COULD NOT FIX THE PROBLEM ! OF COURSE, I WAS NOT SATISFIED ! THIS VEHICLE WAS ONLY TWO WEEKS OLD ! I WAS INFORMED BY THE SERVICE DEPARTMENT THAT I WOULD HAVE TO LIVE WITH THIS UNTIL THE GM ENGINEERS COULD FIND A FIX. I WAS ALSO INFORMED THAT THIS WAS NOT HIGH ON THE LIST OF PROBLEMS TO SOLVE ! THE DEALERSHIP REFUSED TO HELP ME AT ALL. THE SALES DEPARTMENT WOULD NOT TAKE THE VEHICLE BACK. I CALLED GM WHO HAS SENT ME TO ONE DEPARTMENT AFTER ANOTHER FOR THE PAST TWO WEEKS. STILL NO RESOLUTION! UPON NOTIFYING GM THAT I NEEDED TO SEEK A DOCTORS CARE FOR THE UNBEARABLE EAR PAIN WHEN DRIVING THIS VEHICLE, I WAS SENT TO THE DEPARTMENT FOR COMPLAINT ALLEGATIONS. THIS DEPARTMENT SIMPLY WANTED TO ACCESS THEIR RISKS OF LOSS ! STILL NOTHING RESOLVED. I HAVE ASKED GM TO SIMPLY " DO THE RIGHT THING ". I DON'T THINK THAT THIS ISSUE SHOULD COME DOWN TO ANY TYPE OF LAW SUIT. HOWEVER, IT APPEARS AT THIS POINT, THAT A LAW SUIT MAY INDEED BE THE ONLY WAY TO GET THE MATTER RESOLVED. I PROPOSE TO THE NHTSA THAT THIS DEFECT ( IN ALL 2003 SUBURBAN AND YUKON XL MODELS ) SHOULD WARRANT AN INVESTIGATION AS TO POSSIBLE RECALL. AS YOU CAN TELL, I AM VERY UPSET AT THE POOR QUALITY OF CUSTOMER SERVICE I HAVE RECEIVED FROM BROWN AND WOOD DEALERSHIP IN GREENEVILLE, NC AND GM. IT APPEARS THAT NEITHER PARTY WISHES TO BE RESPONSIBLE. CYNDI BOWEN . *NLM