NHTSA Complaint #10014503 — 1998 VOLKSWAGEN NEW BEETLE

EXTERIOR LIGHTING:HEADLIGHTS issue reported to NHTSA

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Complaint Details

ODI Number	10014503
Vehicle	1998 VOLKSWAGEN NEW BEETLE
Component	EXTERIOR LIGHTING:HEADLIGHTS
Date of Incident	July 25, 1999
Date Filed	April 17, 2003
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

I HAVE A 1998 VW BEETLE. I BOUGHT THE BEETLE NEW. THE HEADLIGHTS HAVE BEEN A PROBLEM SINCE THE CAR HAD 15,000 MILES. THE FIRST TIME I TOOK IT TO THE DEALERSHIP THEY SAID THEY COULD NOT GET THE LIGHT TO REMAIN OUT, HOWEVER SINCE I HAD REPORTED IT THEY WOULD HONOR THE WARRANTY ON IT IF IT WENT OUT AGAIN. IT DID THE MONTH THE WARRANTY RAN OUT. THEY REFUSED TO HONOR THE WARRANTY. I FILED A COMPLAINT WITH VW AND THEY SAID SETTLED IT WITH THE DEALER. AFTER GOING BACK AND FORTH I FINALLY PAID 80.00 TO GET IT REPAIRED. TWO MONTHS AFTER THE FIRST HEADLIGHT WENT OUT THE OTHER HEADLIGHT QUIT COMPLETELY. I TOOK IT BACK WITH THE SAME COMPLAINT. THEY TOLD ME THEY ARE AWARE OF THE PROBLEM WITH THE HEADLIGHTS AND VW WOULD ADDRESS THE PROBLEM LATER. BEING STUBBORN, I HAVE NOT REPAIRED THE HEADLIGHT. THE CAR NOW HAS 52000 MILES ON IT. I THINK THEY SHOULD PAY ME FOR THE FIRST REPAIR AND ALSO REPAIR THE SECOND HEADLIGHT. VW IS VERY AWARE OF THE ISSUE AS I HAVE SPOKEN WITH NUMEROUS OTHER OWNERS WITH THE SAME PROBLEM WHO OWN 98'S AND 99'S. *JB

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