NHTSA Complaint #10014211 — 1995 FORD THUNDERBIRD

BY NOW IT IS QUITE APPARENT OF THE NOTORIOUS FORD 3.8L HEAD GASKET FAILURE ISSUE. WELL, JUST TO KEEP PEOPLE UP TO DATE ON FORD'S BUSINESS PRACTICES. MY WIFE BOUGHT A 1995 FORD THUNDERBIRD IN NOV 1995. (I MUST FIRST START OFF BY SAYING THAT I AM THE COMPUTER LITERATE ONE, THAT IS WHY I AM COMPLAINING, AND I AM THE ONE WHO WILL BE FORCED TO FIX/PAY FOR THE HEAD GASKETS IN HER THUNDERBIRD). TODAY IS APRIL 9TH 2003, I AM BEGINNING TO NOTICE SYMPTOMS IN THE PERFORMANCE OF THE CAR (LOSING COOLANT, ERRATIC TEMPERATURE CHANGES) WHICH WOULD INDICATE A BLOWN HEAD GASKET. IN DOING A LITTLE RESEARCH ON THE WEB, I CAME ACROSS SOME INFO THAT THERE WAS (2) EXTENDED WARRANTIES PUT OUT ON THE 3.8L ENGINE BY FORD, THAT SHE HAS. WE NEVER RECEIVED ANY RECALL OR CUSTOMER SATISFACTION BULLETINS STATING WE NEEDED TO BRING THE VEHICLE IN TO HAVE THIS FIXED. WHEN I CALLED THE HILLER FORD, HALES CORNERS, WISCONSIN, THEY TOLD ME THAT WE DIDN'T RECEIVE THE NOTICE BECAUSE OUR 3.8L 232 V6 ENGINE WASN'T PART OF THE RECALL PROGRAM FOR 3.8L 232 V6 ENGINES BECAUSE OURS WASN'T BUILT IN THE TIME SLOT NOR THE PLANT THAT THE PROGRAM (TSB 00M10) WAS PERTAINING TOO. SOUNDS LIKE A FIRESTONE BS STORY TO ME. I CALLED FORD IN DEARBORN, MI AND THEY TOLD ME THAT IT WAS PART OF THE PROGRAM BUT SINCE THE 7 YEARS WARRANTY EXTENSION AS PART OF THE RECALL EXPIRED NOV 17TH 2002, WE NOW HAVE TO EAT THE COST OF REPLACING FORD'S DESIGN FAILURE BY A FEW MONTHS. MY DAD, MYSELF, AND BOTH OF MY SISTERS EACH HAVE FORD EXPLORERS AND I HOPE FORD IS HAPPY WITH THE MONEY THEY MADE OFF OF ALL OF MY FAMILY BECAUSE THEY WILL NOT GET ANOTHER PENNY FROM US, AS LONG AS, THEY WANT TO BLOW ME OFF FOR A $1500.00 DESIGN FLAW THAT THEY DO NOT WANT TO LIVE UP TO. FIRST FIRESTONE, NOW FORD. *JB